Adapting the SERVQUAL Scale to Hospital Services:
An Empirical ...
by E Babakus - 1992 - Cited by 298
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1069855/pdf/hsresearch00075-0070.pdf
1 EFFECTS OF SERVICE QUALITY ON CUSTOMER
SATISFACTION AND CUSTOMER ...
"Adapting the SERVQUAL Scale to Hospital. Services: An Empirical Investigation." Health Services Research 26(February): 767-. 786. Bloemer, J., K. Ruyter, ...
http://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1362601_code1157947.pdf?abstractid=1362601&mirid=1
No Job Name
Babakus, E., and W. G. Mangold (1992). “Adapting the SERVQUAL Scale to. Hospital Services: An Empirical Inves- tigation,” Health Services Research ...
http://papers.ssrn.com/sol3/Delivery.cfm/jsbm_216.pdf?abstractid=989194&mirid=1
Testing the SERVQUAL scale in the
business-to-business sector: The ...
Babakus, E. and Mangold, W.G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”, Health Service Research, Vol. 26 No. ...
http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/0750130203.pdf
Measuring service quality in a
hospital colposcopy clinic
Babakus, E. and Mangold, G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”, Health Services Research, Vol. 26 No. ...
http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/0620180305.pdf
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9
...
2. , and ,(1992) "Adapting the SERVQUAL Scale to hospital service: An Empirical investigation". Health Service Research, Vol.26, Feb, pp.767-786. ...
http://ir.lib.ncut.edu.tw/bitstream/987654321/2131/2/零售業服務性作業品質評估之研究.pdf
Improving
Service Quality : SERVQUAL
Instrumentation for Measuring ...
Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Service Research. 26 (6), 767-786. Bojanic, D. c, (1991). ...
http://www.utcc.ac.th/public_content/files/001/P316_1.pdf
Service
Quality in Private Hospitals in Turkey
by H Çaha - Related articles
http://www.fatihun.edu.tr/~jesr/jesr.caha.h.pdf
1
HOSPITAL SERVICE QUALITY MEASUREMENT: AN EMPIRICAL
ASSESSMENT OF ...
by DM Johnston - Cited by 3
http://www.anpad.org.br/enanpad/1998/dwn/enanpad1998-mkt-29.pdf
eTax Filing
& Service Quality: The Case of the Revenue
Online Service
[6] Babakus, E., Mangold, G.W. Adapting the SERVQUAL scale to. Hospital Services: An Empirical Investigation, Hospital Services ...
http://www.waset.org/journals/waset/v38/v38-56.pdf
Patient
Satisfaction in a Preoperative Assessment Clinic: An ...
Babakus, E. & Mangold, W. G. (1992) Adapting the SERVQUAL scale to hospital services: an empirical investigation, Health Services Research, 26, pp. 767–786. ...
http://www.informaworld.com/index/713998264.pdf
Students'
perceptions of service quality in higher
education
Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Services Research, 26(6), 767–786. Barsky, J.D., & Labagh, R. (1992). ...
http://www.informaworld.com/index/912033905.pdf
Website
Service Quality in Ireland: An Empirical Study
Babakus, E., Mangold, G.W.: Adapting the SERVQUAL scale to hospital services: an em- pirical investigation. Hospital Services Research 26(6), 767–786 (1989) ...
http://www.springerlink.com/index/n245080734610227.pdf
Service
quality of travel agents in Turkey
Babakus, E., Manngold, G.W.: Adapting the SERVQUAL scale to hospital services: an empirical investiga- tion. Hosp. Serv. Res. 26(6), 767–786 (1982) ...
http://www.springerlink.com/index/H14TM0060L621117.pdf
Trust and the
Taxman: a Study of the Irish Revenue's Website ...
by R Connolly - 2007 - Related articles
http://www.ejeg.com/volume-5/vol5-iss2/Connolly.pdf
Perceived
Service Quality in the Urgent Care Industry
by H Qin - Related articles
http://www.swdsi.org/swdsi2009/Papers/9N03.pdf
1
VALIDATING A RETAIL SERVICE QUALITY INSTRUMENT IN
APPAREL ...
by JYA Leen - Related articles
http://www.ramayah.com/journalarticlespdf/validatingaretail.pdf
Customer Determinants of Perceived Service Quality
in a Business ...
by L White - Cited by 2
http://smib.vuw.ac.nz:8081/www/ANZMAC2000/CDsite/papers/w/White1.PDF
The Influence Of Explicit And Implicit Service
Promises On Asian ...
Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Services Research. 26 (6), 767-86. ANZMAC 2005 Conference: Marketing ...
http://smib.vuw.ac.nz:8081/WWW/ANZMAC2005/cd-site/pdfs/21-Mktg-Asia/21-Prugsamatz.pdf
SERVQUAL: review, critique, research agenda
by F Buttle - 1996 - Cited by 435
http://webdb.ucs.ed.ac.uk/operations/honsqm/articles/ServqualButtle.pdf
PATIENT satisfaction is currently consid-
de los consumidores. Madrid: The Free Press; 1990. 16. Babakus E, Mangold WG. Adapting the Servqual scale to hospital services: an empirical investigation. ...
http://pdfs.journals.lww.com/jncqjournal/2005/01000/Patient_Satisfaction_With_Nursing_Care_in_a.11.pdf
Using SERVQUAL to Evaluate Quality Disconfirmation
of Nursing ...
Adapting the. SERVQUAL scale to hospital services: An empirical investigation. Health Services Research, 26, 767-786. Burroughs, T. E., Davies, A. R., Cira, ...
http://pdfs.journals.lww.com/jnr-twna/2005/06000/Using_SERVQUAL_to_Evaluate_Quality_Disconfirmation.2.pdf
EXPLORING
SERVPERF: AN EMPIRICAL INVESTIGATION OF THE IMPORTANCE ...
by E Burch - Cited by 3
http://www.sbaer.uca.edu/Research/swma/1995/pdf/17.pdf
SERVICE
QUALITY OF RETAILERS DISTRIBUTING TECHNICAL PRODUCTS: AN ...
"Adapting the SERVQUAL Scale to Hospital. Services: An Empirical Investigation." Health Services Research 26 (6): 767-786. Bell, Chip R., and R. Zemke. ...
http://www.sbaer.uca.edu/research/sma/1999/34.pdf
Research Note: Improving the Measurement of
Service Quality.
by TOMJ BROWN - Cited by 561
http://ebrc.ntpu.edu.tw/~cko/SSRM/Measurement/1993-Improving the Measurement of Service Quality.pdf
Alternative scales for measuring service quality:
A comparative ...
by A PARASURAMAN - 1994 - Cited by 605
http://ebrc.ntpu.edu.tw/~cko/Research_DB/eSQ Research/SQ Paper(ENG)/PZB/1994-Alternative scales for measuring service quality.pdf
to view Poster - SGRHS
Babakus, E & Mangold, W 1992, 'Adapting the SERVQUAL scale to hospital services: an empirical investigation', Health. Services Research, vol. 26, no. 6, p. ...
http://sgrhs.unisa.edu.au/resources/DocCentre/Dnld_Pubs/R&E/Brisbane 6th HSPR Poster Rupesh.pdf
Patient
perceptions of service quality in group versus
solo ...
2002; 29: 1109–1117. 20. Babakus E, Mangold WG. Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Serv Res 1992; ...
http://intqhc.oxfordjournals.org/cgi/reprint/16/6/437.pdf
Predictors
of satisfaction with surgical treatment
Adapting the SERVQUAL scale to. 39. Hall JA, Milburn MA, Roter DL et al. Why are the sicker hospital services: an empirical investigation. HSR 1992; 26: ...
http://intqhc.oxfordjournals.org/cgi/reprint/13/3/267.pdf
Journal of Cardiovascular Nursing - Fulltext: Journal of Nursing
...
Adapting the Servqual scale to hospital services: an empirical investigation. Health Serv Res. 1992;26:777-786. [Context Link]. 17. Scardina SA. SERVQUAL: a ...
http://pt.wkhealth.com/pt/re/jcn/fulltext.00001786-200501000-00011.pdf
Today
the measurement of quality is one of the most important ...
Babakus, E., & Mangold, W. G. (1992). Adapting the SERVQUAL scale to hospital services: an empirical investigation. Adapting the SERVQUAL scale to hospital ...
http://conferences.anzmac.org/ANZMAC2006/documents/Gill_Liz.pdf
Impact
of the Internet on Internal Service Quality
Factors:
by SA Kaynama - Cited by 4
http://www.cluteinstitute-onlinejournals.com/PDFs/2003136.pdf
Literature Review
by K Kitchroen - Cited by 1
http://www.journal.au.edu/abac_journal/2004/may04/abacvol24no2_artical02.pdf
fiW
Adapting the. SERVQUAL scale to hospital services: An empirical investigation. Health Service Research. 1992: 26(6): 767-786. ...
http://kmbase.medric.or.kr/Fulltext/06082/2002-9-2/134-147.pdf
Consumer
and Provider Views on Key Dimensions of Quality
Hospital ...
by R Island - Related articles
http://www.health.ri.gov/chic/performance/quality/quality1.pdf
穨
WP200305
by NYM Siu - Cited by 3
http://net2.hkbu.edu.hk/~ied/publications/wp/WP200305.pdf
A
strategic service quality approach using analytic
hierarchy process
by CC Chow - 2005 - Cited by 10
http://www.ida.liu.se/~steho/und/htdd01/1080150305.pdf
Testing the Superiority and Dimensionality of
SERVQUAL vs ...
the sErvQuAl scale. Journal of Business Research 24:53-268. Babakus, E., and W. G. Mangold. 1992. Adapting the. sErvQuAl scale to hospital services: an ...
http://www.asq.org/quality-management/2010/01/problem-solving/testing-the-superiority-and-dimensionality-of-servqual-vs-servperf-in-higher-education.pdf
Journal of
Marketing Education
the SERVQUAL scale. Journal of Business Research 24:253-68. Babakus, Emin, and Glynn W. Mangold. 1992. Adapting the SERVQUAL scale to hospital services: An ...
http://jmd.sagepub.com/cgi/reprint/22/3/236.pdf
Developing a Multidimensional and Hierarchical
Service Quality ...
by LM Caro“Adapting the SERVQUAL Scale to Hospital. Services: and Empirical Investigating”. Health. Services Research, 26 (6), 767-786. Bigné, E., Camisón, C.; ...
http://www.brad.ac.uk/acad/management/external/pdf/workingpapers/2006/Booklet_06-18.pdf
An Evaluation
of the Group Package Tour Service Quality: A
...
Journal of Business Research, 24(3), 1992 , pp.253-268. 5. Babakus, E. & Mangold, W. G. Adapting the SERVQUAL scale to hospital services: ...
http://203.72.2.115/Ejournal/3082070205.pdf
QUALITY
OF UNIVERSITY SERVICES: DIMENSIONAL STRUCTURE OF
SERVQUAL ...
Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Services Research, 26 (2),. 767-786. Bigné, J.E., Moliner, M.A., ...
http://www.sersci.com/ServiceScience//upload/12576713830.pdf
Customer expectations versus perceptions of
service performance in ...
by N Johns - Cited by 37
http://classshares.student.usp.ac.fj/TS208/2006 Material/TS208 Resources/Customer expectations versus perceptions of service performance.pdf
Diagnosing the zone of tolerance for hotel
services
by H Nadiri - 2005 - Cited by 8
http://classshares.student.usp.ac.fj/TS302/Assignment resources/Diagnosing the zone of tolerance for hotel services.pdf
IJTM/IJCEE
PAGE TEMPLATEv2
Babakus, E. and Mangold, W.C. (1992) 'Adapting the SERVQUAL scale to hospital services: an empirical investigation', Health Services Research, Vol. 26, No. ...
http://inderscience.metapress.com/index/YL848871481511X1.pdf
Mediated
relationships between the constituents of service
quality ...
Babakus, E. and Mangold, W.G. (1992) 'Adapting the SERVQUAL scale to hospital services: an empirical investigation', Health Service Research, Vol. ...
http://inderscience.metapress.com/index/6NR521Q68735G8H6.pdf
Development of Service Quality
Scale for Surgical Hospitalization
by CI Teng - 2007 - Cited by 1
http://ntur.lib.ntu.edu.tw/bitstream/246246/161301/1/37.pdf
Measuring
Service Quality: SERVQUAL vs.
SERVPERF Scales
by SK Jain - 2004 - Cited by 22
http://www.vikalpa.com/pdf/articles/2004/2004_apr_jun_25_37.pdf
Perceived Service Quality among Outpatients
Visiting Hospitals and ...
by M Jung - 2009 - Related articles
http://synapse.koreamed.org/Synapse/Data/PDFData/0056JPMPH/jpmph-42-151.pdf
008-0148
Retail Service Quality Scale:
Examining Applicability in ...
by A Das - Related articles
http://ebiz.uoregon.edu/poms2008/FullPapers/008-0148.pdf
1 2
