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petitive advantage in tourism. The process by which custom- ers evaluate a purchase, ..... tify the situation if SERPERF was used in isolation. How- ...

http://jtr.sagepub.com/cgi/reprint/42/3/305.pdf

by A Jusoh - 2004 - Cited by 1

http://eprints.utm.my/2742/1/71982.pdf

advantage. Furthermore, as international and global markets continue to develop, ... 1991; 1993; 1994), and SERPERF model that excludes any consideration of ...

http://repository.gunadarma.ac.id:8000/Wakhid_UGM_Adapting_Islamic_Banks_838.pdf

advantage of that approach is that Gronroos' proposed dimensions, .... SERPERF, the question may ask the customer to express levels of agreement on whether ...

http://sbaer.uca.edu/research/ACME/2002/31.pdf

SERPERF, the question may ask the customer to express levels of agreement on ... and gain a competitive advantage by implementing a superior service program ...

http://sbaer.uca.edu/research/acme/2002/Papers/31.pdf

by FI LING - 2005 - Cited by 1

http://www.easts.info/on-line/journal_06/798.pdf

2 My understanding of customers' needs creates a competitive advantage ... and empathy) are measured using the performance-based SERPERF scale recommended ...

http://inderscience.metapress.com/index/9V5VN2L446365371.pdf

to gain competitive advantage to attract students .... instrument with SERPERF', Information and Management, Vol. 44, pp.104–113. Lehtinen, U. and Lehtinen, ...

http://inderscience.metapress.com/index/V3U52274691J8240.pdf

measuring perceived service quality (namely SERVQUAL, SERPERF and EP) has ..... However, such methods have the disadvantage of requiring a very large ...

http://www.informaworld.com/index/8HQHRMGXWH6GCXKY.pdf

ception-only measure of service quality (SERPERF) outperformed the tradi- ..... ing competitive advantage. This study demonstrates the practicality of mea- ...

http://www.informaworld.com/index/902208729.pdf

a part of education service industry, has an advantage because it has specific market ... Thus, SERPERF instruments consist only 22 statements that aim to ...

http://mams.rmit.edu.au/cs2n47vogjelz.pdf

The authors tested their performance-only scale (SERPERF) with the ..... Total quality management as competitive advantage: a review and empirical study. ...

http://www.handels.gu.se/ifsam/Streams/mar/16 final.pdf

The advantage of adopting Korenix JetBox series is ready-to-use. Korenix ..... The control applet named “SerPerf” provides a simple user interface to ...

http://www.korenix.co.uk/images/support/jetbox_data/JetBox 8100 CE50 User Manaual 1.0.pdf

by PG Lovaglio - Related articles

http://www.statistica.unimib.it/utenti/lovaglio/tqm.pdf

by JCBOU LLUSAR - 2002 - Cited by 7

http://www.qualityprogress.asq.org/pub/qmj/past/vol9_issue4/qmjv9i4boullusar.pdf

by MK Brady - 2001 - Cited by 559

http://people.ischool.berkeley.edu/~lindsay/SSME/SomeNewthoughtsonServiceQuality.pdf

dimension, the service provider can gain a competitive advantage. .... SERPERF,. SERIMPERF). Penalty-reward method. Factorial. Survey approach. Critical ...

http://www.ngoschool.ru/doc/ngo/24_Quality.pdf

1*1 SER.PERF.EL. 50 ML. RR. OPTIJECT-300. SOL.INJ. IAIV. 1*1 SER. 100 ML ..... THREADNEEDLE CAPITAL ADVANTAGE, 6D, route de Trèves, L-2633 Senningerberg ...

http://www.legilux.public.lu/adm/b/archives/1999/0052/b052.pdf

10 mars 2009 ... or serperf – evidence rom educational service of Shanghai P.R.C .... The research on long term competitive advantage for chines air ...

http://ed275.upmf-grenoble.fr/docsn/Sujetsdethèse0809.pdf

of SERPERF than SERVQUAL. Reliability, Responsiveness, assurance, empathy. Pitt, Watson and Kavan. (1995). Overall information system; measurement of ...

http://as.nida.ac.th/resource/asconf_resource/apdsi2007/papers/Final_106.pdf

may be considered the only real sustainable competitive advantage for (service) ...... they develop an adapted version of the SERVQUAL-instrument, SERPERF, ...

http://alexandria.tue.nl/extra2/afstversl/tm/wetzels1998.pdf

질을 서비스의 수행결과에 기초해서 측정하고자 하는 SERPERF를 제시하면서 ...... Taking advantage of this research, nonverbal communication ...

http://library.pcu.ac.kr/paichai_thesis/000000093324.pdf

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http://www.revistasice.com/cmsrevistasICE/pdfs/ICE_818_235-244__50B849E1350D982300F6A6434FB4E0C8.pdf

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http://webs2002.uab.es/dep-economia-empresa/tercer_cicle/doctorats/documents/Projecte_J_L_Capelleras.pdf

Cronin, J.J. y Taylor, S.A. (1994): “SERPERF versus SERVQUAL: reconciling .... Powell, T.C. (1995): “Total quality management as competitive advantage: a ...

https://ieede.com/pymes/pymesonline/docponline185.pdf

The SERPERF scales, value equity scale, brand equity scale, and relationship ...... Relationship Marketing: Gaining Competitive Advantage Through Customer ...

http://scholar.lib.vt.edu/theses/available/etd-07212009-100535/unrestricted/DissertationSunghyupHyun0817.pdf

This system presents some advantages in comparison with others. ...... Cronin, J.J, and Taylor S.A., “SERPERF vs SERVQUAL: reconciling performance-based and ...

http://challenger.library.pitt.edu/ETD/available/etd-08162002-063129/unrestricted/gachu.pdf

“Sustainable Competitve Advantage in Service Industries: A Conceptual ... de medición de la calidad percibida: una comparación de los modelos SERPERF y ...

http://www.tesisenxarxa.net/TESIS_UdL/AVAILABLE/TDX-1001102-114437/tecf3de3.pdf

has been used extensively more than the SERPERF model developed by Cronin and Taylor. According ...... advantage in your industry, from retail to financial ...

http://consumereducation.in/Full Book.pdf

reasons are taking advantage of tax treatment, having different investment horizons; ...... percepciones surgiendo así la escala SERPERF; ésta es más corta, ...

http://www.theibfr.com/ARCHIVE/ISSN-1931-0285-V3-N1-2008.pdf

percebida dos serviços, dando origem ao modelo chamado SERPERF, em ...... PARASURAMAN, A. Reflections on gaining competitive advantage through customer ...

http://virtualbib.fgv.br/dspace/bitstream/handle/10438/2546/86629.PDF?sequence=1

SERPERF adaptada. Chiu e Lin. (2004). Bancos. Educação. Transporte. Lavanderia ...... Gaining and sustaining competitive advantage. 2nd ed. New Jersey: ...

http://www.dr3.com.br/administracao/TESE Rubens Zimbres DR3.pdf

herramienta SERPERF, al igual que el SERVQUAL, está pensada para evaluar ...... vices Marketing Challenge: Integrating for Competitive Advantage. AMA, ...

ftp://tesis.bbtk.ull.es/ccssyhum/cs162.pdf

comunidad científica: Serperf, que mide la calidad percibida de los servicios, ...... use origin of food as a source of competitive advantage. ...

http://www.ucm.es/info/forumint/2005/ponen.pdf