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O'Dell used APQC's Road Map to Knowledge Management Results: Stages of ImplementationTM framework to identify when reward issues need to be addressed with ...

http://www.providersedge.com/docs/km_articles/Rewards_and_Recognition_in_KM.pdf

by P Leavitt - Cited by 5

http://www.providersedge.com/docs/km_articles/KM_and_6Sigma_-_Exploring_the_Potential_of_2_Powerful_Disciplines.pdf

direct success. Knowledge Management Solution. Gives Dell a Positive. Outlook. The concept of direct customer contact has made Dell Computer Corporation one ...

http://ftp.us.dell.com/fixes/KM.pdf

Knowledge Management. Electronic Fax Services for Enterprise Messaging at Dell. By Lisa Larson. InternetPBX: A Powerful New Phone and Messaging System ...

http://ftp.us.dell.com/app/1q00toc.pdf

display the Dell IT infrastructure and its current condition visually in real time; and integrate with their knowledge management, diagnosis, and ...

http://www.dell.com/downloads/global/power/ps1q08-39080109-Painter.pdf

Figure 1. Dell OpenManage processing rule groups. Figure 2. Dell Knowledge Base information sample. For effective management of Dell servers once the ...

http://www.dell.com/downloads/global/power/ps2q06-20060304-Microsoft.pdf

Dr. Carla O'Dell is president of APQC and serves as director of its International. Benchmarking Clearinghouse. Her work in knowledge management dates back ...

http://help.sharepointsite.com/kb/Knowledge Management/Successfully Implementing Knowledge Management.pdf

comprehensive knowledge management system. Work Environment: Dell is a very flat organization with little bureaucracy to slow it ...

http://www.team-doctor.com/Assets/HansonDellComputer.pdf

knowledge management to gain and maintain competitive advantage. O'Dell begins by describing why executives should take an interest in knowledge management. ...

http://www.johngirard.net/johngirard/O'Dell extract KM Pro Vol 2 No 1.pdf

by PM Jones - Cited by 6

http://human-factors.arc.nasa.gov/publications/collab_know_paper.pdf

Knowledge Creation and Management. City: Oxford University Press,. USA. O'Dell, C., Grayson, C., & Essaides, N. (1998). If Only We Knew What We Know. New ...

http://www.swdsi.org/swdsi08/paper/SWDSI Proceedings Paper S203.pdf

‎: information about supply chain management, and then we will review literature that handles Dell's supply ...

http://www.inf.ed.ac.uk/publications/thesis/online/IM070456.pdf

by TL Hsia - 2006 - Cited by 12

http://ijikm.org/Volume1/IJIKMv1p013-022_Hsia02.pdf

by LL Ralph - 2009 - Related articles

http://jiito.org/articles/JIITOv4p017-038Ralph379.pdf

Sameer Kumar and Sarah Craig, "Dell, Inc.'s closed loop supply chain for computer assembly plants." Information Knowledge Systems Management 6, no. ...

http://www.ise.ufl.edu/ein4343/pdf/recommends/4.Dell Online (Case Study).pdf

Grayson and O'Dell use case studies of real companies to explore the best practices of Knowledge Management. Their work is based on the benchmarking efforts ...

http://www.qnet.mb.ca/resources/KM_resources.pdf

APQC's passport to success: Knowledge management. www.apqc.org. ❖ O'Dell (2000). APQC's passport to success: Stages of implementation. www.apqc.org ...

http://www.visionrealization.com/Resources/Organizational/Knowledge_Management.pdf

Taxonomies and knowledge management. Organise your content; there may be a need for librarians. (O'Dell and Grayson, 1998) ...

http://www.greenchameleon.com/uploads/OKch5.pdf

by O Citizenship - 2007 - Related articles

http://www.cluteinstitute-onlinejournals.com/PDFs/431.pdf

projects of knowledge management, a difference from the little attention that .... knowledge transfer process. In this sense, according to O'Dell & Grayson ...

http://positivedesign.mty.itesm.mx/positive_statements/Zapata&Pineda.pdf

by D Leidner - Cited by 11

http://www.download-it.org/free_files/file12345678910111213141516171819202122232425262728293031323334353637Pages from Chapter 10.pdf

directly to customers. A sophisticated knowledge management system lies behind that business model. Dell has invested heavily in an electronic ...

http://www.decon.unipd.it/info/sid/materiale9/bel_eat_letture_undicesima_settimana/hansen&nohria&tierney.pdf

by M Ganapathy - Cited by 1

http://library.igcar.gov.in/html/Contents/LISPub/mgreadit.pdf

by S Michailova - Cited by 2

http://lpis.csd.auth.gr/mtpx/km/material/JKM-10-1d.pdf

International Journal of Technology Management, Vol. 28, Nos. 7/8, pp.667–684. O'Dell, C. and Grayson Jr., C.J. (1999) 'Knowledge transfer discover your ...

http://inderscience.metapress.com/index/95G1832124710856.pdf

subject matter experts Carla O'Dell and Karl Wiig. After agreeing to participate, the partner organizations shared their knowledge management ...

http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/1310060301.pdf

Knowledge Management and instructional design: Optimizing organizational knowledge. Performance Improvement. 43(7). O'Dell, Carla and Grayson, ...

http://www.herridgegroup.com/pdfs/Leveraging Synergies.pdf

Carla O'Dell is president of APQC and has been involved in all aspects of APQC and knowledge management. A published author, she provides direct involvement ...

http://www.apqc.org/portal/apqc/ksn/X.pdf?paf_gear_id=contentgearhome&paf_dm=full&pageselect=contentitem&docid=124934

by C PhillipsKnowledge Management. • Right knowledge, right people, right time for actions that generate value (O'Dell). • Processes an organization uses to ...

http://www.eval.org/SummerInstitute07/Handouts/si07.philipsF.pdf

by W White - 20095 McDermott, R. and O'Dell, C. (2001) “Overcoming cultural barriers to knowledge sharing”, Journal of Knowledge Management, (5)1, p81. ...

http://smartech.gatech.edu/bitstream/1853/28438/2/40-477-1-PB.pdf

O'Dell, C. and C.J. Grayson, Identifying and transferring internal best practices, in Handbook on Knowledge. Management, C.W. Holsapple, Editor. ...

http://ieeexplore.ieee.org/iel5/10548/33367/01579598.pdf?arnumber=1579598

by QTN Nguyen - Related articles

http://arts.monash.edu.au/mai/asaa/qtnguyetnguyen.pdf

by I HAUER(O'Dell, et al., 1998). 2. THEORY FUNDAMENTS. The role of knowledge management is becoming increasingly important. Today KM is a topic of growing interest ...

http://www.usab-tm.ro/\Pdf\2009\xi2\management09_38.pdf

by D Mayrhofer - Cited by 1

http://www.jukm.org/jukm_0_1/knowledge_management_in_challenging/mayrhoferb.pdf

O'Dell, 2001; Adams, 2002; Lang, 2002). When knowledge management initiatives are undertaken without clear executive support, leadership and champion, ...

http://www.techne.co.nz/Files/KMBuildingaCollaborativeCulture.pdf

by W Lam - Cited by 10

http://cais.aisnet.org/articles/16-35/journal.pdf

by Z Evans - Related articles

http://www.mbafiles.com/wp-content/uploads/2009/10/knowledge_management_and_organizational_operations.pdf

O'Dell and Grayson (1998) identified the importance of .... “Toward a knowledge-based thoery of the firm.” Strategic Management Journal, 17(WSI): 109-122. ...

http://www.casos.cs.cmu.edu/events/conferences/2000/pdf/Paul-Friga.pdf

does not know what the right hand is doing, but it may not even know there is a right hand" (O'Dell and. Grayson, 1998: 157). A knowledge management system ...

http://ftp.informatik.rwth-aachen.de/Publications/CEUR-WS/Vol-88/paper1.pdf

knowledge management systems are often comprised of Internet based systems that link members of the value chain. For example, Dell has developed a business ...

http://www.ntcresearch.org/pdf-rpts/AnRp03/S03-AC01-A3.pdf

by KY Huang - Related articles

http://www.cluteinstitute.com/Programs/Las_Vegas_2009/Article 354.pdf

now operates in 150 countries,” said Dell. In the last .... to knowledge management and retention of expert worker knowledge. ...

http://www.business.pitt.edu/ibc/documents/UpdateFall2006.pdf

- Related articles

http://www.iacis.org/iis/2004_iis/PDFfiles/Liebowitz.pdf

by PKJ Tobin - 2004 - Cited by 2

https://www.up.ac.za/dspace/bitstream/2263/3130/1/Tobin_World-class(2004).pdf

Knowledge Management Tools. Butterworth-Heinemann. Chapter. 1. 25) Carla O'Dell and C.Jackson Grayson( 1998). If Only We Knew What We Know: Identification ...

http://kiss.ewha.ac.kr/km/pdf/3.pdf

by D Mayrhofer - Cited by 1

http://i-know.tugraz.at/wp-content/uploads/2008/11/37_knowledge-management-in-challenging-settings.pdf

by A Raslia - Cited by 2

http://dspace.uniten.edu.my/xmlui/bitstream/handle/123456789/602/Factors that influence implementation of knowledge management and information technology infrantructure to support project preformance in the construction industry.pdf?sequence=1

by S Zaim - Related articles

http://ces.epoka.edu.al/icme/a9.pdf

1 For more information on SAP-certified Dell servers and custom sizings ... navigate to the Knowledge Management page, download a document, and log out. ...

http://www.f5.com/pdf/news/dell-sap-application-performance.pdf

Takeuchi, 1995; O'Dell & Grayson, 1998; Stewart, 1997). The appeal of knowledge management to managers and info-enthusiasts alike is apparent: it is assumed ...

http://www.osra.org/2003/chao.pdf