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the antecedents of future customer loyalty in the commercial airline industry by applying structural models under four prototypical past loyalty conditions. ...

http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/0850120304.pdf

customer loyalty. 483. International Journal of Service. Industry Management .... speed up transactions in airline ticketing, automobile rentals, and hotel ..... information system: theory and results”, doctoral dissertation, ...

http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/0850140502.pdf

adapted for airlines industry. 2.2 Customer satisfaction. Satisfaction can be broadly characterized ..... loyalty. Unpublished Ph. D. Dissertation, Virginia ...

http://ieeexplore.ieee.org/iel5/4114390/4114593/04114681.pdf?isnumber=4114593&prod=CNF&arnumber=4114681&arSt=1316&ared=1321&arAuthor=Xu-Xiaoli;+Wan-Yinghong;+Huan-Zhijian;+Liu-Hui

loyalty and finally Customer retention. Among these concepts customer satisfaction can relatively influence .... [16] Pappas G, (nd) The impact of internet on the airline industry, ... Ph.D. Dissertation, Yale University, New Haven, CT. ...

http://ieeexplore.ieee.org/iel5/4232658/4232659/04232873.pdf?arnumber=4232873

Customer loyalty in the airline industry. Trans- portation Quarterly, 50(2), .... published Ph.D. Dissertation, University of California, Berkeley, CA. ...

http://www.informaworld.com/index/904410259.pdf

... customer value (perceived service quality and brand name) and customer loyalty. Hofstede's individual- ...... His dissertation research is about customer values ... The Development of the Airline Industry from 1978 to 1998. Journal ...

http://www.informaworld.com/index/902296180.pdf

“Cultural Impacts on Customer Loyalty in the Airline Industry,” proceeding ... His dissertation research examined the impact of cultural ...

http://tulip.bu.ac.th/~veerapong.m/CVforWebSite.pdf

24 Feb 2008 ... or local brand loyalty. The airline quarter fixed effects control for ..... of options than those that are available to a customer making a ..... from the Airline Industry, ”Northwestern University, Ph.D. dissertation. ...

http://isites.harvard.edu/fs/docs/icb.topic185586.files/Dana.pdf

Dissertation Title: Impact of Culture on Buyer-Supplier Relationships. ... “Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet,” ... Customer Service: An Example from the Airline Industry”, at German Aviation ...

http://www.rhsmith.umd.edu/doctoral/pdfs_docs/PhDCV/DinaRibbinkCV.pdf

Dissertation, "A Model for the Selection of Television Advertising Schedules" .... Customer Retention, and Market Share," (with Anthony J. Zahorik). ...... Interviewed by USA Today, May 2006, about airline loyalty programs. ... Interviewed by USA Today, November 2004, about the airline industry. ...

http://www.rhsmith.umd.edu/Marketing/faculty/pdfs/faculty_cv/rust.pdf

"Customer Loyalty and Complex Services, the. Impact of Corporate Image on Quality .... Doctoral Dissertation, School of Management ... The airline industry has grown rapidly, which has triggered high competition among airline companies. ...

http://kcsma.kmac.co.kr/KCSMA/www2/file_data/archive/07-01-12.pdf

airline industry at the beginning of the sample period (first quarter 1990) had nineteen major carriers (major is defined in .... carriers as they compete for customer loyalty. ..... Ph.D. Dissertation, Southern Methodist University. ...

http://www.springerlink.com/index/ML41034379L64018.pdf

in a customer's loyalty was the confirmation/disconfirma- tion mechanism of satisfaction ...... as the hotel or airline industry, in which retention rates are ..... ceptualization of Brand Loyalty" Ph.D. dissertation, Texas Tech Uni- ...

http://www.springerlink.com/index/w4m4785quxu50r68.pdf

by HI Huang - Related articles

http://pc.parnu.ee/~htooman/EuroChrie/Welcome to EuroCHRIE Dubai 2008/papers/The effectiveness of loyalty program in the casino industry.pdf

test it with empirical data from the life insurance industry, ..... customer loyalty, future intention and so on, while consumer can gain the ... These measures are pre-tested with consumer in two industries, airline and credit card. ...

http://jdba.bus.tu.ac.th/cms/data/collector/files/upload/Dissertation.pdf

Dissertation Title: Measuring Value Driven Choice .... "Service Quality and Customer Loyalty in the Commercial Airline Industry," (with Peter Ostrowski and ...

http://www.cob.niu.edu/vitae/gordon_g.pdf

by DL Butler - Related articles

http://govinfo.library.unt.edu/ncecic/hearings/Butler-Final.pdf

GRADUATE STUDENT THESES, REPORTS, AND DISSERTATIONS ..... Customer Loyalty to Restaurant. Heite, Kera E. Kendall, P. The. Development ... Taiwan's Hotel Industry. Peck, Holly. Auld, G. Athletes'. Attitudes,. Knowledge, and Behaviors .... Lag" in Airline Crews on. Trans-Meridian Flights. Webber, Pamela S. Kendall ...

http://www.fshn.cahs.colostate.edu/research/files/Plan-B-Theses.pdf

Chapter 1 serves as an introduction for this dissertation. ... industry are known to provide poor customer service and customer loyalty can therefore be a ...... efficiency of an airline is applied using a Strategy Map. ...

http://etdindividuals.dlib.vt.edu:9090/341/1/Customer_Loyalty_and_Employee_Enthusiasm.pdf

dissertation, customer loyalty and disloyalty, have been conceptualised and understood in ...... experiences in the commercial airline industry. ...

https://dhanken.shh.fi/dspace/bitstream/10227/97/2/125-951-555-820-4.pdf

A customer signs up for the loyalty program (e.g., an airline program). The ..... buying in the airline industry using time-series data from ...... dissertation awards from the American Marketing Association, the ...

http://jsr.sagepub.com/cgi/reprint/11/4/357.pdf

fuel industry, there has been a sharp increase in sales .... The airline president who personally met a passenger having trouble with her ticker, to give her a new ..... To generate customer loyalty, American Express has designed ...

http://sunzi.lib.hku.hk/hkuto/view/B31264700/ft.pdf

by MM Gratzer - Cited by 3

http://www.cs.univie.ac.at/upload/dissertations/00000.phd_markus_gratzer.pdf

by PG Gayle - Cited by 4

http://www-personal.ksu.edu/~gaylep/comp.pdf

Following the Investment Model, this dissertation suggested that satisfaction, ...... Customer Loyalty in the Commercial Airline Industry. ...

https://etd.tamu.edu/bitstream/handle/1969.1/ETD-TAMU-1861/LI-DISSERTATION.pdf?sequence=1

Masters in Business Studies - Dissertation Symposium 2009. 3. MBS Graduate Class of 2009 ... both students and industry, and this is obvious from the range of business topics, which ..... to greater customer loyalty. This study has ..... He held a variety of roles with the Low Cost Airline as it expanded across ...

http://www.cit.ie/media/cit mbs dissertation symposium1.pdf

Table 5.13: The Cyclical Nature of the U.S. Airline Industry ...... attempt to create brand loyalty by inducing a passenger to fly on only the owner of the ...... relevant market level does not clarify the customer's dilemma either. ...

http://smartech.gatech.edu/bitstream/1853/10578/1/uslay_can_200505_phd.pdf

Dissertation Title: Spatial Choice Models for Product Recommendations ... and Electronic Ticket Pricing Strategies for the Airline Industry,” ... Sangkil Moon and Yong-Soon Kang (1999), “A Review of Customer Loyalty: Toward a ...

http://mgt.ncsu.edu/i/com/weblogs/directory/Sangkil-Moon-f09-Vita.pdf

by R Schierholz - Cited by 1

http://web.iwi.unisg.ch/org/iwi/iwi_pub.nsf/wwwAuthorPublGer/911EB64B1AB4C802C12571C3005368CC/$file/Mobile_Systems_For_Customer_Service_Differentiation.pdf

directly to the end-customer. Airlines involved as an owner in a ..... in the network and where their loyalty is. Are they on the sellers' side or are they ...... Notes on a theory qfbusiness enterprise, Doctoral Dissertation ät Uppsala ...

http://www.konkurrensverket.se/upload/Filer/Forskare-studenter/projekt/2000/proj129-2000_2.pdf

by G Wang - 2006 - Cited by 1

http://etd.gsu.edu/theses/available/etd-05122006-151601/unrestricted/wang_geng_200605_phd.pdf

by RK Madupalli - 2007 - Related articles

http://etd.gsu.edu/theses/available/etd-08142007-141103/unrestricted/Madupalli_Ramana_200708_phd.pdf

"The Structure of Customer Complaint Behavior in the Airline Industry" ..... Conference on Innovations in Customer Loyalty, Retention and Advocacy: Powered by .... Boston University: Member of Doctoral Dissertation Committee for John ...

http://www.ruthnbolton.com/RuthBoltonCV.pdf

Conferences use two kinds of loyalty contracts: the dual rate contract .... to the liner shipping industry, like the airline industry. ...... regulations that have distracted it from the reality of changing customer ...

http://www.cci.gov.in/images/media/ResearchReports/F2_LatestRevisedFinalReportNikhil32_20080411102353.pdf

5 Apr 2007 ... development are established as a secondary dissertation objective ...... preference (a dimension of customer loyalty) in luxury hotels” (Kandampully & ...... most successful members of the African air transport industry. ...

http://upetd.up.ac.za/thesis/available/etd-04052007-135903/unrestricted/dissertation.pdf

dissertations in hospitality and tourism. Australia: Thomson Learning. ..... Service quality and customer loyalty in the commercial airline industry. ...

http://upetd.up.ac.za/thesis/available/etd-01242008-100834/unrestricted/dissertation.pdf

File Format: PDF/Adobe Acrobatby A Ghavami“CRM is short for Customer Relationship Management, the industry term for the set of ...... (for example, the business person buying an airline ticket through a travel agent). The ...... Dissertation Guide. “Theory of research” page ...

http://epubl.luth.se/1653-0187/2006/02/LTU-PB-EX-0602-SE.pdf

argues that service loyalty precedes customer loyalty. This paper outlines how a ®rm's service ..... example from the airline industry is the `frequent ¯ ier' programme. ..... Unpublished doctoral dissertation, University of Exeter. ...

http://elmerlearning.com/Documents/service quality to service loyalty.pdf

One commonly assumed prerequisite for customer loyalty is customer ..... Loyalty in the Commercial Airline Industry,” Journal of Travel Research, ... Measuring Travel Service Loyalty,” doctoral dissertation, University of Oregon. ...

http://www.gremler.net/personal/research/1996_Service_Loyalty_QUIS5.pdf

strategies in order to gain customer loyalty. The .... J Eaton (2001), Globalization and Human Resource in the Airline Industry, 2nd ed., ... Company as Family: Perceived Strengths of Duncan Aviation”, PhD Dissertation, University of ...

http://www.appelbaumconsultants.com/articles/2003-04/HRMStrategy.pdf

by SH Appelbaum - Cited by 2

http://www.appelbaumconsultants.com/articles/2003-04/GlobalHRMEmployeeLabourRelations.pdf

customer retention or loyalty. Here, relationship marketing research has ...... Relationship Management], doctoral dissertation, University of Hanover, ... Rapp, R. (2000): Customer Relationship Marketing in the Airline Industry, ...

https://www.uni-weimar.de/medien/marketing/mitarbeiter/tht_pdfs/[C9]_Hennig-Thurau_Hansen_book_2000.pdf

by RT Rust - 2004 - Cited by 440

http://areas.kenan-flagler.unc.edu/Marketing/FacultyStaff/zeithaml/Selected Publications/Return on Marketing- Using Customer Equity to Focus Marketing Strategy.pdf

9 Nov 2009 ... companies in the tourism industry. First and foremost travel .... For example Delta Airlines, nowadays the world's biggest airline company .... 4 is a dissertation which reveals the development of multi-channels in the enterprises. ... in order to increase customer loyalty. We mostly referred to the ...

https://www.wi.uni-muenster.de/wi/studieren/io/ws09-10/essay\multi-channel marketing in tourism.pdf

Abstract: In today's highly competitive airline industry it is acknowledged that having a preferred corporate image may have an impact on customer loyalty ..... of fuzzy integral and its applications, PhD Dissertation, Tokyo Institute ...

http://inderscience.metapress.com/index/E36MN17566638T45.pdf

by JW Lim - 2001 - Cited by 1

http://s-space.snu.ac.kr/bitstream/10371/1647/1/sjbv07_005.pdf

Relationship Marketing/Customer Loyalty. ■ Tourism/Destination Marketing ... Management students undertaking research dissertations. This also included ... of the effect that Compass Airlines had on the industry. An econometric ...

http://works.bepress.com/carmen_cox/cv.pdf

- Related articles

http://www.geap.iut-tlse3.fr/~meyer/JORV4.pdf

1) It is compulsory for students to complete a dissertation of 8000 to 10000 words. ... tourism and leisure, Designing and delivering customer service and service .... transport policies; Airlines industry: competition issues – deregulation, loyalty schemes, international cooperation in air travel (freedoms of the ...

http://www.uom.ac.mu/Faculties/flm/courselist/Yr06_07/PDF/LM433.pdf

by JA PARNELL - Cited by 3

http://www.uncp.edu/business/research/pdf/S-05-01.pdf