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by B Anderson - 2002 - Cited by 2

http://www.crctourism.com.au/WMS/Upload/Resources/bookshop/Emotional Labour Tourism Industry.pdf

further research on emotional labor in tourism industry may use or even develop alternative conceptualizations of the terms deep acting and surface acting ...

http://ictlconference.googlepages.com/51.Duygu.Ozturk.PAR.pdf

Journal of Tourism Sciences, 25, 129–141. Kruml, S., & Geddes, D. (2000). Exploring the dimensions of emotional labor: The heart of Hochischild's work. ...

http://www.informaworld.com/index/912911325.pdf

the all-inclusive economy, as dollars and tourists seldom circulate outside the resorts. Emotional Labour. Mass tourism travellers, who come to Varadero for ...

http://www.informaworld.com/index/757742687.pdf

Journal of Hospitality & Tourism Research. Peter John Sandiford and Diane Seymour. Emotional Labor in Public Houses: Reflections on a Pilot Study ...

http://jht.sagepub.com/cgi/reprint/26/1/54.pdf

He has also con- ducted research on relationships among emotional labor, attitudes, and performance. 312 JOURNAL OF HOSPITALITY & TOURISM RESEARCH ...

http://jht.sagepub.com/cgi/reprint/28/3/298.pdf

A. VanDijk and Andrea Kirk study emotional labor in the tourism industry as a whole in their 2007 paper. Disney is using the technique that their consumers ...

http://efficientcreativity.files.wordpress.com/2009/05/disneyization.pdf

The emotional labor combined with the cross-cultural skills necessary to entertain ... Indigenous participation in tourism forces collective introspection. ...

http://www.univ-paris1.fr/fileadmin/IREST/Conferences_publiques_Alexis_Bunten__2_.pdf

by H Hoel - 2003 - Cited by 4

http://www.ilo.org/public/english/dialogue/sector/papers/tourism/wp211.pdf

by KHL Chu - 2002 - Cited by 8

http://scholar.lib.vt.edu/theses/available/etd-06302002-164031/unrestricted/Chuetd.pdf

two preliminary views: 1) life styles and emotional con- dition were the basic reasons for self-belonging's macro-orientation of tourism labor migrants in ...

http://www.springerlink.com/index/N42R60W340H04013.pdf

Kong Disneyland will boost the tourism industry in the next two decades (Lee & ..... Emotional labor is an important site for resistance (Bryman, 2006). ...

http://www.springerlink.com/index/h6335466636hw877.pdf

emotional labor scale”, Tourism Management, 27(6), 1181-1191. Einarsen, S. (1999). The nature and causes of bullying at work. International Journal of ...

http://www.globalresearch.com.my/main/papers/icber/PAPER_177_WorkplaceBullying.pdf

relationships between emotional intelligence, emotional labor and burnout in the tourism industry). The seminar was so successful that the ...

http://www.buseco.monash.edu.au/units/tru/documents/tru-news-1.pdf

The effects of work on children in the tourism industry could be classified in terms of their physical, mental, psycho- logical, and emotional impact. ...

http://www.dlsu.edu.ph/research/centers/cberd/pdf/business/vol5/vol5no2.pdf

28 May 2009 ... Exploring marketing strategy of culinary tourism development in Hong ... A Study of Emotional Labor and Organizational Identification for ...

http://www.apacchrie09.org/pdf/presentation_schedule_marketing_V9.pdf

by C Sex - Related articles

http://www.yapi.org/rpchildsextourism.pdf

Ironically, embodiment is continually evoked in the emotional labour literature. ... Jackson, S. and Briggs, C. (2003) Tourism and Hospitality. ...

http://www.workandsociety.com/downloads/bodywork/aeslab.pdf

by D Siegrist - 2006 - Cited by 7

http://www.wsl.ch/mmv-3/call/MMV3_proceedings.pdf

by P Sheldon - Cited by 3

http://quovadis.wu-wien.ac.at/drupal/files/Report_on_Tourism_Education_Futures_2007_0.pdf

by R Buckley - Cited by 1

http://www98.griffith.edu.au/dspace/bitstream/10072/13805/1/40390_1.pdf

from the hospitality & tourism community. In fact, we are in the enviable position of needing to .... affects emotional labor and its relationship to impor- ...

http://htm.sdsu.edu/documents/htmNewsletter_Spring-04.pdf

the self through emotional labor, which has been defined as the "act of ... Tourism." Pp. 96-109 in C. Rojek and J. Urry (eds.), Touring Cultures: ...

http://home.iitk.ac.in/~amman/soc474/Resources/disneyisation.pdf

by P Kingsbury - 2005 - Cited by 16

http://www.sfu.ca/geography/people/faculty/paulkingsbury/documents/politics_of_enjoyment.pdf

Development and validation of the hospitality emotional labor scale / Kay Hei-Lin Chu, Suzanne K. Murrmann //. Tourism management : research - policies ...

http://www.iztzg.hr/UserFiles/Pdf/Publikacije/Bibliography_T2006_04E_417-424_crop.pdf

- Related articles

http://fasnafan.tripod.com/disneyization.pdf

Travel Management Department, School of Hospitality and Tourism ... Emotional labor and its influence on worker satisfaction and tourist satisfaction ...

http://www.hhp.ufl.edu/trsm/positions/Tasci CV.pdf

by MB Robinson - Related articles

http://www.albany.edu/scj/jcjpc/vol10is1/robinson.pdf

good success to the Hospitality and Tourism management areas, through the ..... emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110. ...

http://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1323894_code1157206.pdf?abstractid=1323894&mirid=1

Hei-Lin Chu, K., and Murrmann, S,K. (2006) Development and validation of the hospitality emotional labor scale. Tourism Management, Vol, 27, pp.1181–1191 ...

http://www.fthm.uniri.hr/files/casopis/vol_15_no_1.pdf

or if local labor is unavailable. Some tourism-related businesses ... tourists and new residents (in-migrants) who seek emotional and spiritual ...

http://www.seagrant.umn.edu/tourism/pdfs/ImpactsTourism.pdf

by GD Ringer - 1996 - Cited by 4

https://scholarsbank.uoregon.edu/dspace/bitstream/1794/2091/1/Ringer-WRST+article.pdf

as well as pioneering the field of gendered emotional labor. ... duces us to the “virtuous professionalism” of tourism work in a U.S. multinational ...

http://artsci.wustl.edu/~women/Introduction.pdf

with Hochschild's study of the emotional labor of flight attendants, ..... Romance Tourism in Jamaica.” Annals of Tourism Research 22: 422– 440. ...

http://muse.jhu.edu/journals/social_politics/v010/10.3agustin.pdf

by WJ Deng - Cited by 1

http://asbbs.org/files/2009/PDF/D/DengW.pdf

by DT Ogden - Related articles

http://www.abe.sju.edu/proc2008/ogden.pdf

by M Fannin - Cited by 2

http://www.acme-journal.org/vol5/Fannin.pdf

calls “emotional labor.” The women frequently tolerate men's bad tempers and “have to say nice things .... Tourism and Travel Culture in Republican Shanghai ...

http://www.ucop.edu/research/pacrim/documents/currents_2007.pdf

by NM Ashkanasy - Cited by 143

http://espace.library.uq.edu.au/eserv/UQ:13564/Ashkanasy_Hartel_Daus_2002.pdf

Sheryl E. Kimes is the Singapore Tourism Board Distinguished ..... We call this emotional labor, which in itself is an important cause of stress. Let us ...

https://www.bschool.nus.edu.sg/Departments/Marketing/Jochen papers/esm_lovelockwirtzchew_samplechapterscase-oct09.pdf

Health Tourism in India Growth and Opportunities: Ms Jaspreet Kaur, ... Emotional labor as a means of influencing the self-concept of consumers in service ...

http://dspace.iimk.ac.in/bitstream/2259/311/1/Contents.pdf

Chen, professor from the Department of Recreation, Park, and Tourism Studies .... Emotional labor in the hospitality industry: An investigation into coping ...

http://www.ehl.edu/eng/content/download/1256/8376/file/Conference Program.pdf

Intra-ethnic Politics and the Emasculation of Filipino Labor Union Politics: The 1947 Founding ... Invisible Work of Direct Care Giving: Empirical Analysis of Emotional Labor .... Communist-Based Tourism and Local Power Relations ...

http://libarts.wsu.edu/asia/overview/news/aspac2006.pdf

est in tourism and the service sector brought scholars around to .... paid emotional labor is a recent development. Set against Sandoval- ...

http://es.oxfordjournals.org/cgi/reprint/9/4/873.pdf

by AA Aksu - 2005 - Cited by 5

http://classshares.student.usp.ac.fj/TS302/Job application resources/Job satisfaction of managers in tourism Cases in the Antalya region of Turkey.pdf

by L Ferguson - 2009 - Related articles

http://www.ucm.es/info/icei/pdf/PP 03-09.pdf

by B Gorrell - Cited by 1

http://www.bsu.edu/libraries/virtualpress/student/honorstheses/pdfs/G67_2006GorrellBrian.pdf

by JM Nolan - Cited by 1

http://www.cast.uark.edu/ar_tourism/content/Miracles_Mountains.pdf

Glomb et al show that jobs requiring more emotional labor are associated with lower ...... 39–6000 Transportation, tourism, and lodging attendants ...

http://www7.nationalacademies.org/CFE/Future_Skill_Demands_Mary_Gatta_Paper.pdf

by M Mikolajczak - 2007 - Cited by 19

http://www.ecsa.ucl.ac.be/personnel/moira/images/pdf/psychometrics_TEIQue.pdf