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GARVIN , D.A. (1988) Managing Quality: the Strategic and Competitive Edge (New York, The Free Press). GARVIN , D.A. (1991) How the Baldrige Award really ...

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GARVIN, D.A. (1988) Managing Quality: The Strategic and Competitive Edge (New York, Free Press). GITLOW, H.S. & GITLOW, S. J. (1987) The Deming Guide to ...

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Garvin, D. A. (1988) Managing Quality – The Strategic and Competitive Edge. The. Free Press. New York. 319 p. Johnson, H. T. and Kaplan, R. S. (1987). ...

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20) argues that if a firm is to sustain a competitive advantage, it ... broader, more strategic concerns pertaining to customer-perceived quality. .... 57, pp. 173-84. Garvin, D.A. (1988), Managing Quality, The Free Press, New York, NY. ...

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Baldrige National Quality Award Criteria for 1998. Garvin, D.A. (1988), Managing Quality, The Strategic and Competitive Edge, The Free Press, New. York, NY. ...

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11 Garvin, D.A. (1988) Managing Quality: The Strategic and Competitive Edge, The Free. Press, N.Y.. 12 Ishikawa, K. (translated by D.J. Lu) (1985) What is ...

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Juran, J.M. and Gryna, F.M., (1988), Juran's Quality Control Handbook, 4th Edition,. McGraw-Hill, USA. 10 Garvin, D.A., (1989), Managing Quality: The Strategic and Competitive Edge, The Free. Press, New York. ...

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Garvin, D.A. (1988). Managing Quality: the Strategic and Competitive Advantage. New. York: Free Press. Hofer, C.W. and Charan, R. (1984). ...

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Garvin, D. A. (1988). Managing Quality-The Strategic and Competitive Edge (1 ed.). New York: The Free Press. [18]. Goodhue, D. L., Quillard, J. ...

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Garvin, D. A. (1988). Managing Quality-The Strategic and Competitive Edge (1 ed.). New York: The Free Press. [II]. Huh, Y. U., et al. (1990). Data Quality. ...

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Management Review, PP25-43. 36. Garvin D.A.Í 1988 ), "Managing quality: The Strategic and competitive edge". New York: The Free Press. ...

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Garvin, D. A. (1988). Managing Quality: The Strategic and Competitive Edge. New. York: Free Press. Greene, R. T. (1993). Global Quality: A Synthesis of the ...

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Quality Management Journal 4(1), 40. Garvin, D.A. (1988). Managing Quality: The Strategic and Competitive Advantage. New York, NY: Free. Press. ...

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Why Barnes and Noble may crush Amazon. September 29. Garvin, D.A. 1988. Managing Quality: The Strategic and Competitive Edge, New York, NY: the. Free Press ...

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Consumer Research 14 (March 1988), pp. 548- 65. 14. Garvin, D.A. (1988), “Managing Quality: The Strategic and Competitive Edge”, The Free Press, New York. ...

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Garvin, D.A. (1988). Managing Quality : The. Strategic and Competitive Edge, New York. Free Press. Hair, J.F., Anderson,R.E.,Tatham,R.L. &Black, ...

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Garvin's (1988) eight quality dimensions and attribute descriptions. Quality ..... DILLMAN, D. A. 1978. Main and telephone surveys: The total ... 1988. Managing quality-The strategic and competitive edge. The Free Press, New York, NY. ...

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Dale, B. G., 1994, Managing Quality (Englewood Cli s, NJ: Prentice Hall). Edwards, C. D., 1968, The meaning of quality. ... Garvin, D. A., 1988, Management Quality, The Strategic and Competitive Edge (New York: The Free Press). ...

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