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lished since 1981 in the Journal of Customer Satisfaction, Dissatisfac- tion and Complaining Behavior. During the past two decades, more ...

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The Relationships between Service Quality, Customer Satisfaction and Buying Intentions In the Private Hospital Industry. South African Journal of Business ...

http://www.sunway.edu.my/others/vol4/service_quality.pdf

Quality & Productivity Journal. February 2002. Results that you can count on. Customer Satisfaction Measurement. - Ashish Bhave, ...

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by R Ordering - Related articles

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and Customer Satisfaction, International. Journal of Contemporary Hospitality. Management, pp. 213-217. Clarke, K., 2001, What Price on Loyalty When ...

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by AC Satisfaction - 2007 - Related articles

http://www.nctr.usf.edu/jpt/pdf/JPT 10-3 Eboli.pdf

by L Eboli - 2009American Customer Satisfaction Index: Nature, purpose, and findings. Journal of Marketing 60: 7-18. Fornell, C. 1992. A national customer satisfaction ...

http://www.nctr.usf.edu/jpt/pdf/JPT12-3Eboli.pdf

by HE Riquelme - 2009Journal of Internet Banking and Commerce, August 2009, vol. 14, no.2. (http://www.arraydev.com/commerce/jibc/). Internet Banking Customer Satisfaction and ...

http://www.arraydev.com/commerce/jibc/2009-08/RI_Hernan E. Riquelme.pdf

by M Lüth - Related articles

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Business Intelligence Journal - August, 2009 Vol. 2 No. 2. Business Intelligence Journal. August. Impact Of Atm On Customer Satisfaction ...

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by G Luck - Related articles

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industry: the role of customer satisfaction and image. International Journal of. Contemporary Hospitality. Management. 12/6 [2000] 346ą351 ...

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customer loyalty and customer satisfaction. International Journal of. Contemporary Hospitality. Management. 13/5 [2001] 213ą217 ...

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Journal of Customer Satisfaction. Publisher. Chinese Society for Customer Satisfaction. Chief Editor. Wen-Hai Chih. Executive Editor. Feng-Hua Yang. Editors ...

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systems, customer satisfaction and service quality, and the economics of service.Visit the. Journal of Service Research on the internet at ...

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by M Söderlund - Cited by 18

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by B Sharp - Cited by 3

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Research of the impact of customer satisfaction on loyalty in durable goods industry. Journal of Beijing Technology and Business University Social ...

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by CE GENGLER - 1997 - Cited by 29

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Customer satisfaction is a post-purchase evaluation of a service offering (Oh, ..... an image of the store-loyal customer," Journal of Retailing, Vol. ...

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by MZ HOQ“Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking”,. International Journal ...

http://www.ejbe.org/EJBE2009Vol02No04p139ZIAULHAQ-AMIN.pdf

by NF Matsatsinis - Cited by 4

http://www.erudit.de/erudit/events/esit99/12753_p.pdf

by D Iacobucci - Cited by 90

http://www.kentgrayson.com/Grayson Archive/satisfcationjcp.pdf

by E Day - Cited by 40

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by EW Anderson - 2004 - Cited by 227

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by M HUBERÃÃ - 2005 - Related articles

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Smith, A., Bolton, R.N. & Wagner, J. “A Model of Customer Satisfaction with Service. Encounters Involving Failure and Recovery.” Journal of Marketing ...

http://www.rpgroup.org/documents/publications/ConfProceedings-WorkshopPapers/38th-Conf-May-2000/03-Hom-Customer-Satisfaction-Models.pdf

by S Wood - 2007 - Related articles

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Journal of Business Administration, 30 (1& 2), January and April, 61-78. Hennig-Thurau, T. and Klee, A., 1997.The Impact of Customer Satisfaction and ...

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Journal of Consumev Research 21 (March), 6955707. Johnson, Michael D., and Claes Fornell. (199 1). “A Framework for Comparing Customer Satisfaction Across ...

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by S OGUNLANA - Related articles

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by SEC LOYALTY - Related articles

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Importance in Retail Store Selection,“ Journal of Retailing, Vol. 53, Winter, 58-72. Hayes, Bob E (1998), Measuring Customer Satisfaction, Wisconsin: ASQ ...

http://www.sba.muohio.edu/abas/2002/cancun/Clark_International comparative analysis of customer satis….pdf

"The Structure of Customer Satisfaction, Effects of Survey. Measurement." Journal of Customer Satisfaction, Dissatisfaction and Complaing Behaviour ...

http://conferences.anzmac.org/ANZMAC2006/documents/Korkofingas_Con.pdf

McDougall, G. H. G., and Levesque, T., 2000. Customer Satisfaction with Services: Putting. Perceived Value into the Equation. Journal of Services Marketing. ...

http://smib.vuw.ac.nz:8081/WWW/ANZMAC2004/CDsite/papers/Chitty1.PDF

by ML Meuter - 2000 - Cited by 632

http://people.ischool.berkeley.edu/~lindsay/SSME/SelfServiceTechnologies.pdf

Johnson, Gustafsson, Andreassen, Lervik and Cha, The evolution and future of national customer satisfaction index models [J], Journal of Economic Psychology ...

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by L Grønholdt - Cited by 7

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by W Li - Related articles

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by A Hassan - Related articles

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by MN Huq - Related articles

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recovery: The impact of relationship factors on customer satisfaction,” Academy of. Marketing Science Journal, 31:2 (Spring) 127-147. ...

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Customer Satisfaction, Customer Retention and Market Share. Journal of Retailing, 69(2), pp. 193-215. Slater, S. F. (1997). ...

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by M Dudek-Burlikowska - 2008 - Cited by 3

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by MR Osman - 2004 - Related articles

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by INFFRIN CHINA - Related articles

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by G King - Related articles

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by L Petruzzellis - Related articles

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Journal of Customer Service in Markering & Managemerit relationship between satisfaction and the three identified satisfaction ...

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by A Spiller - Related articles

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