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technology; banking services; customer; India; Kenya. Reference to this paper should be .... 2 Review of literature. 2.1 Global trends in electronic banking ...

http://inderscience.metapress.com/index/W571367725424758.pdf

Keywords: banking; technology; customer; e-banking; India; online banking; .... The business literature is flooded with literature on the customer ...... banking and competitive advantages', California Management. Review ,Vol. ...

http://inderscience.metapress.com/index/UT3M2Q1444648752.pdf

by MS Khan - 2009 - Related articles

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by HS Srivatsa - 2007 - Related articles

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by P MALHOTRAManagement and Technology, Kanipla, Kurukshetra, Haryana, India. ... literature on Internet Banking, comparing and contrasting conclusions of ...... and Profitability: Some International Evidence”, The World Bank Economic Review, Vol. ...

http://www.ejbe.org/EJBE2009Vol02No04p43MALHOTRA-SINGH.pdf

by CR Unnithan - Related articles

http://www.collecter.org/archives/2002_December/34.pdf

The approach is non-empirical and draws from a mix of recent literature review and .... of internet banking, mobile banking, and other modern technologies (such ... technology and get an early mover advantage in globalizing the Indian ...

http://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1008717_code585980.pdf?abstractid=1008717

Electronic copy available at: http://ssrn.com/abstract=1467813 ..... mergers happening in Indian banking sector in last 8 years . .... scale up their technology and it did not make sense to buy a very costly technology ... After doing the literature review and understanding the motives of the merger of banks in ...

http://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1467813_code1333786.pdf?abstractid=1467813&mirid=1

by SWNAM Noor - 2009survey in India to investigate the model of trust in online relationship banking. The main ... defined as electronic technology adoption such in electronic banking services. ..... Literature Review. 2.1 Electronic Customer Relationship ...

http://www.sbm.itb.ac.id/wp-content/uploads/2010/01/AJTM-Vol-2-No-2-2009.pdf

by SWNAM Noor - 2009survey in India to investigate the model of trust in online relationship banking. ... defined as electronic technology adoption such in electronic banking services. .... From the above literature, we can conclude that the technology trust is .... Harvard Business Review 78, 105-113. Rexha, N., Kingshott, R.P.J. Aw ...

http://www.sbm.itb.ac.id/wp-content/uploads/2010/01/Technology-Trust-and-E-Banking-Adoption-The-Mediating-Effect-of-Customer-Relationship-Management-Performance.pdf

by M Jayadev - 2007 - Related articles

https://uhra.herts.ac.uk/dspace/bitstream/2299/3465/1/902962.pdf

by B Alsajjan - 2010 - Cited by 5

http://bura.brunel.ac.uk/bitstream/2438/3621/1/Internet Banking Acceptance Model Cross-Market Examination 25-12-08.pdf

ers or the Internet. The mix of technologies used should be determined mainly by the .... tions, particularly Internet banking in Indian context. ..... From the literature review, it can be understood that so far scant attention has ...

http://www.springerlink.com/index/c702423h07882w25.pdf

review of the relevant literature on the subject matter. ...... practices and technology in the Indian banking industry during the post-reforms .... Elyasiani E, Mehdian S (1990) Efficiency in the commercial banking industry: a ...

http://www.springerlink.com/index/W36125KX6Q56760V.pdf

Indian banking industry) are as low as 0.72 percent and gross NPAs are at 2.5 percent. ... A synoptic review of the literature brings to the fore insights into the determinants ..... This entails faster embracing of technology and minimizing .... Singbhum (E) Dhanbad. Bokaro. Hazaribagh. Gumla. (%). Market Failure ...

http://www.igidr.ac.in/~money/mfc_10/Santanu Das_submission_45.pdf

Section IV.0 reviews the literature. Section V.0 provides the conduct ..... internet banking and phone banking) needed sophisticated technology. It is a new ...

http://www.igidr.ac.in/~money/mfc_08/Strategic Groups in Indian Pvt Banking...Ashish Taru Deb & KV Bhanu.pdf

by R Mohamad - 2009Journal of Internet Banking and Commerce, August 2009, vol. 14, no.2 ... Keywords: E-Commerce; E-Business; Small Business; SMEs; Literature Review ..... Internet Technology in Small Business. Journal of Computer Information .... Comparison of China and India. International Journal of E-Business Research,. 3(1), 91. ...

http://www.arraydev.com/commerce/JIBC/2009-08/RI_Rosli Mohamad.pdf

by H Amin - 2007 - Cited by 7

http://www.arraydev.com/commerce/JIBC/2007-12/Hanudin_Final.pdf

Literature Review. Definition of e-banking. The term 'e-banking' has been used in ..... business aspects of the bank's technology, and received technical ... strategic alliances with Indian IT firms to handle the development process. ...

http://www.ebrc.info/kuvat/90-106_04.pdf

by J Donner - Cited by 10

http://www.jonathandonner.com/donner_tellez_mbanking_use.pdf

2001: 430–48), the literature on technology in Indian banking is scant at best. ..... banking (ATMs, Net-banking, mobile banking, Electronic Funds Transfer at ..... markets: a review of the empirical disclosure literature', Journal of ...

http://www.informaworld.com/index/714022344.pdf

by RK Mittal - Related articles

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by DD Singer - Cited by 3

http://jib.debii.curtin.edu.au/iss04_singer.pdf

The Dimensions of Service Quality: A Study of the Indian Retail Banking ... This paper endeavours to fill the gap in the service quality literature by ..... Although Indian consumers have become more and more technology ... Hart, C. (1988), “The Power Of Unconditional Service Guarantees”, Harvard Business Review, ...

http://www.iimcal.ac.in/research/download/ICIS-2008-KC.pdf

efficient banking system. This technology offers institutions alternative or ... detailed review of the IB phenomenon in the present banking literature and then ..... Empirical. Yes. Internet users. 510. E-mail survey. India. Patricio ...

http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/0320220304.pdf

Literature review. Consumer adoption of electronic banking research .... banking technologies and individual acceptance of new technology. Similarly, it has .... While, Mukherjee and Nath (2003) tested a model of trust in India in which ...

http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/0320230501.pdf

Section 2 provides a brief literature review concerning electronic connectivity and Internet banking and .... Internet banking adoption is also relatively high in India ... Information technology adoption: evidence from a voice mail ...

http://www.bus.qut.edu.au/faculty/schools/economics/documents/discussionPapers/2004/DP No. 176 - Li & Worthington.pdf

The next chapter 2 presents the literature review followed by the ..... Technology, in particular the Internet, is a key driver of internal changes ...... RBI: Reserve Bank of India (2001), Report on Internet Banking available at ...

http://epubl.luth.se/1402-1552/2006/062/LTU-DUPP-06062-SE.pdf

literature review in chapter two, which will lead to extract the .... suggest that customers' adoption of electronic banking technologies may be ...... India. Mathieson, K. (1991) —Predicting User Intentions: Comparing the Technology ...

http://epubl.luth.se/1653-0187/2006/49/LTU-PB-EX-0649-SE.pdf

by T Hiltunen - Related articles

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Literature Review. With the extensive technology innovation and ... parties, As technology evolves, different kinds of electronic banking system ..... business: Bangladesh Perspective” South Asian Journal of Management, India, Vol-07, ...

http://www.wbiconpro.com/602-Kamril.pdf

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by A Haque - 2009 - Related articles

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by RK Uppal - 2010Research methodology. The research design of the paper is related to e-technology in. Indian banking sector. The present paper focuses on M-banking ...

http://www.academicjournals.org/ajmm/PDF/pdf2010/Feb/Uppal.pdf

31 Aug 2009 ... larger asset and debt guarantees. 2. BIS Review 101/2009 ... In the analytical and empirical literature on the subject of finance ..... The need of the hour is leveraging technology in Indian banking for providing affordable and ... internet banking is changing the banking industry and is having the ...

http://www.bis.org/review/r090902e.pdf

by P SRIVASTAVA - Cited by 7

http://www.icrier.org/pdf/Pradeep1.Pdf

by A Prasad - Cited by 17

http://imf.org/external/pubs/ft/wp/2005/wp05141.pdf

Indian banking industry too has been seen steadily shifting away from traditional .... and implications for the banking sector. Section II. Review of Literature .... Further, the rate of investment in technology varies between different sectors needs .... [10] Lepetit, L., Nysa, E., Rous, P. and Tarazi, A. (2005), ...

http://www.eurojournals.com/irjfe_24_15.pdf

institute of Management Technology, Ghaziabad, India department of Commerce, Bharathidasan University, Trichy, India ..... pioneered internet banking, phone banking, anywhere .... Based on the review of service quality literature, the ...

http://198.170.104.138/jas/2006/2377-2385.pdf

by V Kaže - Related articles

http://www.kirj.ee/public/trames/trames-2007-2-6.pdf

Efficiency Performance in Indian Banking—Use of Data Envelopment Analysis .... Literature Review. DEA is an approach that compares the ef- ficiency of organizational units such as local .... the best practice production technology) and ..... Kraft E. and D. Tirtigolu. 1980. 'Bank Efficiency in ...

http://gbr.sagepub.com/cgi/reprint/7/2/325.pdf

1 This is a very large literature, starting with Leland and Pyle (1977). ..... be seen, however, whether the internet and new electronic technology will ... costs and requiring a large number of accounts before internet banking begins ...... The entry of new players into the Indian banking system, Unpublished MSc ...

http://cpe.oxfordjournals.org/cgi/reprint/27/1/31.pdf

by S Nasim - Related articles

http://www.iitk.ac.in/infocell/announce/convention/papers/Changing Playfield-01-Saboohi Nasim, Kiran. K. Momaya.pdf

technology chosen i.e., Internet banking. We feel individuals typically do banking ... Review of literature indicates that the applications of IDT were varied. .... Indian, and 3% were others. Table 3. Demographic Profile (n = 817) ...

http://eprints.utm.my/8136/1/KMNoor2007-The_Influence_of_Trust_On.pdf

by KR Shanmugam - 2004 - Cited by 32

http://129.3.20.41/eps/io/papers/0410/0410005.pdf

It begins with a brief review of the literature followed .... impact of new technology on the financial sector need to be addressed (Suoranta and Mattila, 2003), as ICT is ..... A Delphi study of the drivers and inhibitors of Internet banking. ... SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, ...

http://www.gbata.com/docs/jgbat/v2n1/v2n1p1.pdf

by MH AKHTAR - 2002 - Cited by 11

http://www.pide.org.pk/pdf/PDR/2002/Volume4/567-580.pdf

a new enabling technology in user industries. Internet banking is a technological application of the Internet in the banking in- .... tion and review—to the Internet. For example, customers can ..... 1) Adoption Delays: The literature recognizes two factors ...... Studies, Bombay University, Bombay, India, and the ...

http://ieeexplore.ieee.org/iel5/17/28193/01261364.pdf?arnumber=1261364

computer technology has evolved through the eras of electronic data processing, management information ... provided a comprehensive review of the literature on ... sity of computerization in Indian banking industry has ...

http://ieeexplore.ieee.org/iel2/843/4471/00177092.pdf?arnumber=177092

quality in an e-banking environment by providing a review of how traditional service .... This project report/thesis consists of 5 chapters covering introduction, literature review, .... 122 TECHNOLOGY ADOPTION BY ELDERS IN INDIA ...

http://www.mbabazaar.com/_siteadmin/upload/47.pdf