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6 LODGSERV. Knutson, Stevens, Patton. Thompson 1992. LODGSERV. Parasuraman et al. 1986 ... LODGSERV. LODGSERV. 5. 26. LODGSERV. SERVQUAL ...

http://logmgt.nkmu.edu.tw/teaching/resource/91report/91articles/911243010.pdf

by Y Ekinci - 1998 - Cited by 22

https://classshares.student.usp.ac.fj/TS302/TS302 Assignment 2 resources/The dimensions of resort hotel quality.pdf

by A Pizam - 1999 - Cited by 95

https://classshares.student.usp.ac.fj/TS302/Assignment resources/Customer satisfaction and its measurement in hospitality enterprises.pdf

was LODGSERV (a multiple-item scale desigited to measure service quality in the .... ment known as LODGSERV based on at Google Indexer on January 13, 2010 ...

http://jvm.sagepub.com/cgi/reprint/3/3/264.pdf

the development of LODGSERV, a hospi- tality-service-quality instrument that ... SERVQUAL, LODGSERV forbids nega- tive item measurement, which may increase ...

http://jvm.sagepub.com/cgi/reprint/13/2/107.pdf

by RW Armstrong - 1997 - Cited by 67

http://servaet.udg.edu/moodle/file.php/2/files_Rimini_coach/accommodation.pdf

testing the cultural translation method, using LODGSERV, a survey ... ing 26 items in the final customized version of LODGSERV. The alpha ...

http://www.informaworld.com/index/904825899.pdf

cusses the development of LODGSERV, an index to measure con- .... _ The concept of LODGSERV is built on the theory of expecta- ...

http://www.informaworld.com/index/904824650.pdf

by A SAYILIR - Cited by 1

http://journal.dogus.edu.tr/13026739/2007/cilt8/sayi1/M00174.pdf

The LODGSERV model. Knutson et al. (1992) refined the SQ model developed by Parasuraman et al. (1988) and came up with a 26- item LODGSERV scale to ...

http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/1080080603.pdf

DINESERV and LODGSERV (Knutson et al.,. 1991) to assess service quality in various ..... Yokoyama, F. (1991), ``LODGSERV: a service ...

http://www.emeraldinsight.com/Insight/html/Output/Published/EmeraldFullTextArticle/Pdf/0410150204.pdf

by JC Liu - 2005 - Cited by 1

http://www.tim.hawaii.edu/ctps/Liu_Kil_Spears_Purchase_Intention_Model.pdf

by JM Getty - 2003 - Cited by 18

http://classshares.student.usp.ac.fj/TS208/2006 Material/TS208 Resources/Lodging quality index (LQI) assessing customers' perceptions of quality delivery.pdf

by STK Luk - 1997 - Cited by 23

http://classshares.student.usp.ac.fj/TS208/2006 Material/TS208 Resources/An examination of the role of marketing culture in service quality.pdf

The SERVQUAL instrument and its adaptations, i.e., LODGSERV and ..... LODGSERV: A service quality index for the lodging industry. Hospitality ...

http://jht.sagepub.com/cgi/reprint/20/2/77.pdf

scale—LODGSERV—for assessing service quality in hotels (Knutson, Stevens, ...... LODGSERV: A service quality index for the lodging industry. ...

http://jht.sagepub.com/cgi/reprint/26/3/199.pdf

by RTY Wu - Related articles

http://pc.parnu.ee/~htooman/EuroChrie/Welcome to EuroCHRIE Leeds 2007/EuroCHRIE Leeds Conference Preceedings/Full Papers/Wu, Robert.pdf

by I Valachis - Related articles

http://pc.parnu.ee/~htooman/EuroChrie/Welcome to EuroCHRIE Dubai 2008/papers/ASSESSMENT OF TRAINING QUALITY IN HOSPITALITY INDUSTRY.pdf

by HW Joung - 2009 - Related articles

http://etd.lib.ttu.edu/theses/available/etd-04022009-170348/unrestricted/Joung_HyunWoo_Thesis.pdf

autores denominan a esta escala LODGSERV. 11 Utilizan los 22 ítems de la SERVQUAL más uno ... de la LODGSERV). En el estudio sólo se evalúan percepciones. ...

http://www.ietgalicia.com/ga/upload/des/139-a-Relacion_entre_la_calidad_de_servicio_y_la_satisfaccion_del_consumidor_su_evaluacion_en_el_ambito_del_turismo_termal.pdf

by N Hemmington - 2007 - Cited by 5

http://eprints.bournemouth.ac.uk/836/01/Hemmington_Output_4.pdf

by ME Alén - Cited by 1

http://www.scielo.oces.mctes.pt/pdf/tek/n5-6/3n5-6a12.pdf

service quality and by Knutson, Stevens, Wullaert and Yokoyoma (1990) with their LODGSERV index specifically designed for the lodging industry. ...

http://www.tonycharters.com/ttff/Tuesday/Concurrent2/marketing_theme/Michael DavidsonTourism Futures Paper Oct 2.pdf

GAP analysis (SERQUAL or LODGSERV). • Problem with this approach is different customers see and rate the same service level differently. ...

http://www.tonycharters.com/ttff/Tuesday/Concurrent2/marketing_theme/Tues 1530 Verandah Micheal Davidson.pdf

21 May 2008 ... an application of LODGSERV to the comparison of Leisure. Travellers and Hoteliers Service. Quality Perspectives. Dr Ching-Hsu Huang, ...

http://www.apacchrieconference.com/pdf/apacchrierogram.pdf

AN APPLICATION OF LODGSERV TO THE COMPARISON OF LEISURE ... Key Words: Service Quality, LODGSERV, perspective, leisure travelers, hotelier, hotel management ...

http://www.apacchrieconference.com/pdf/abstractsinpresentationorder.pdf

by EH Ekiz - 2008 - Related articles

http://www.ejbrm.com/vol6/v6-i2/EkizAndBavik.pdf

(1992)針對旅館業之服務行業特性，設計出LODGSERV 作. 為改良衡量旅館業服務品質之量 ... 表1 LODGSERV 服務品質量表. 可靠性. (Reliability). (1)設備設施能正常運作 ...

http://web.nkhc.edu.tw/master/conference/2006/abstracts/p013.pdf

行驗證，發現並非所有產業皆能適用，因此，將SERVQUAL 搭配LODGSERV. 量表的透過研究提出針對高級餐廳、休閒餐廳以及速簡餐廳等三大類型餐廳適用 ...

http://web.nkhc.edu.tw/master/conference/2006/abstracts/p025.pdf

(LQI) (Getty and Getty, 2003) of the LODGSERV, focused on the lodging industry, both developed and tested by Stevens et al. (1995). The DINESERV (Stevens et ...

http://inderscience.metapress.com/index/M426673650705261.pdf

Ekinci, Y. and Riley, M. (1997) 'Examination of the SERVQUAL and LODGSERV scales performance in the case of holiday makers' perception of resort hotel ...

http://inderscience.metapress.com/index/G160628132268461.pdf

B. Knutson, P. Stevens, C. Wullaert, M. Patton and F. Yokoyama, LODGSERV: a service quality index for the lodging industry, Hospitality Research Journal, ...

http://www.osys.gr/Downloads/Articles/Art6_HotelsQuality.pdf

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http://www.ub.es/empresarials/ec/pdfs/18023-ESP-Calidad.pdf

Assim, optou-se por não comparar o modelo LODGSERV com o SERVPERF, mas comparar este último com o SERVQUAL de formulação directa, pelo facto de este estudo ...

http://www.institutodeturismo.org/multimedia/ARTIGOJORNADAS2005.pdf

by HC Akdağ - Related articles

http://fbe.emu.edu.tr/journal/doc/1/1Article01.pdf

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http://www.cema.edu.ar/posgrado/download/tesinas2004/MADE_Cardinale.pdf

Fumito Yokoyama (1990), "LODGSERV: A Service Quality Index for the Lodging Industry,' Hospitality Research Journal, 14 (2), 277- ...

http://www.sbaer.uca.edu/Research/sma/1998/pdf/34.pdf

Knutson, B.J., Stevens, P., Wullaert, C., Patton, M., Yokoyama, F.: LODGSERV: a service quality index for the lodging industry. Hosp. Res. ...

http://www.springerlink.com/index/H14TM0060L621117.pdf

by CC Chow - 2005 - Cited by 10

http://www.ida.liu.se/~steho/und/htdd01/1080150305.pdf

from SERVQUAL and LODGSERV (a measuring scale for hotel service quality).&dquo; In its final form, this in- strument contained 29 statements ...

http://cqx.sagepub.com/cgi/reprint/41/3/86.pdf

LODGSERV, reported that the order of importance of the factors determining ...... “LODGSERV: A Service Quality Index for the ...

http://cqx.sagepub.com/cgi/reprint/46/1/13.pdf

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http://www.usc.es/econo/RGE/Vol15_2/galego/art2g.pdf

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http://www.usc.es/econo/RGE/Vol15_2/castelan/art2c.pdf

Knutson, B., Stevens, P., Wullaert, C., Patton, M., & Yokoyama, F. LODGSERV: A service quality index for lodging industry. Hospitality Research Journal ...

http://203.72.2.115/Ejournal/3082070205.pdf

LODGSERV constituted of three dimensions (tangibility, reliability and contact). ..... Examination of the SERVQUAL and LODGSERV scales performance in the ...

http://hospitality.ucf.edu/faculty/ddickson/HFT6227/Developing Human Resources' Skills 2009.pdf

LODGSERV: A service quality index for the lodging industry. Hospitality Research Journal, 14(2), 1–16. Mangold, G., & Emin, B. (1990). ...

http://www.jimsjournal.org/2 Yu-Je Lee.pdf

LODGSERV, tal como indican los autores, es un índice de 26 indicadores diseñado para medir las expectativas de los clientes de los establecimientos ...

http://www.esade.edu/cedit2007/pdfs/papers/pdf9.pdf

Lodgserv: a service quality index for the lodging industry. Hospitality Research Journal, 14, 277-. 284. Lockwood, A. (1994). Using Service Incidents to ...

http://www.esade.edu/cedit/pdfs/papers/pdf16.pdf

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http://libra.acadiau.ca/library/ASAC/ASAC2008/23/23-1.pdf

modelos SERVQUAL, SERVPERF, LODGSERV, LODGQUAL y otras variantes del primero, los 22 atributos que suelen utilizarse para evaluar la calidad de los ...

http://redalyc.uaemex.mx/redalyc/pdf/398/39802105.pdf