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Parasuraman, Zeithaml and Berry, "SERVQUAL: A Multiple-Item Scale for Measuring. Customer Perceptions of Service Quality," Journal of Retailing, ...

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http://areas.kenan-flagler.unc.edu/Marketing/FacultyStaff/zeithaml/Selected Publications/e-SERVQUAL- A Multiple-Item Scale for Assessing Electronic Service Quality.pdf

Parasuraman, A., V. Zeithaml, and L. Berry (1988). 'SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. ...

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Parasuraman A, Zeithami VA, Berry LL. SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. ...

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SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Marketing.64 (Spring),. 12-40. Parasuraman, A., Zeithaml ...

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See A. Parasuraman, Leonard L. Berry, and Valarie A. Zeithaml, "SERVQUAL: A Multiple-Item. Scale for Measuring Customer Perceptions of Service Quality," ...

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Parasuraman A, Zeithaml V, Berry LL. SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality. J Retailing 1988;64:12-37. ...

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[8] Parasuraman, A., V. A. Zeithaml and L. L. Berry, "SERVQUAL: A multiple- item scale for measuring consumer perceptions of service of service ...

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Parasuraman, A., Zeithaml, V.A., & Berry, L. L., (1988). SERVQUAL: A multiple-item scale for measuring service quality. Journal of Retailing, 64(1), 12-40. ...

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Parasuraman, v., A. zeithaml, and l. l. Berry. 1988. sErvQuAl: A multiple-item scale for measuring consumer perceptions of ser- vice quality. ...

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SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40. Parasuraman, A., Zeithaml, V., ...

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non-randomized versions of SERVQUAL were administered in multiple organizations. ... In the mid 1980s, Parasuraman, Zeithaml, and Berry began investigating service quality .... On the other half of the questionnaires, the SERVQUAL items ...

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24 Mar 2009 ... Parasuraman, A., Zeithaml, V.A., and Berry, L.L. (1988), “SERVQUAL: A multiple-item scale for measuring consumer perceptions of service ...

http://www.brunel.ac.uk/329/BBS documents/PHD Doctoral Symposium 09/TameemAlbassam0530713.pdf

Parasuraman, A., V.A. Zeithaml, and L.L. Berry, "SERVQUAL: A Multiple Item Scale for. Measuring Customer Perceptions of Service Quality,” Journal of ...

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Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988) 'Servqual: a multiple-item scale for measuring consumer perc.', Journal of Retailing, Vol. 64, No. ...

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Parasuraman A., Zeithaml V., and Berry L. (1988) “SERVQUAL: A Multiple-Item Scale for Measuring. Consumer Perceptions of Service Quality”, ...

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S.Parasuraman, A., Zeithaml, V.A. and Berry,. L.L., "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service ...

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______, Valarie A. Zeithaml, and Leonard L. Berry (1988), “SERVQUAL: A. Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality,” Journal ...

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