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MASTER'S THESIS. Electronic Customer Relationship. Management (eCRM). - customers' perception of value from eCRM features on airline e-ticketing Websites ...

http://epubl.luth.se/1653-0187/2008/042/LTU-PB-EX-08042-SE.pdf

File Format: PDF/Adobe Acrobatby J OlaussonBACHELOR THESIS. Customer Relationship Management. From a Buyer's Perspective in a B2B Relationship. Thomas Axelsson. Jonathan Olausson ...

http://epubl.luth.se/1402-1773/2007/208/LTU-CUPP-07208-SE.pdf

concentrated on companies acting on consumer business. The intention of this thesis is to study customer relationship management in project business. ...

http://platform.synocus.com/synocusgroup/Portals/0/publications/thesis/Juhani Kankaanpaa.pdf

by EN Manaois - 2006THESIS ABSTRACT. 1. Title: CUSTOMER RELATIONSHIP MANAGEMENT (CRM) FOR THE CITY. GOVERNMENT OF BAGUIO. Total Number of Pages: 128. Text Number of Pages: 88 ...

http://dspace.slu.edu.ph/bitstream/123456789/31/1/CUSTOMER RELATIONSHIP MANAGEMENT (CRM) FOR THE CITY GOVERNMENT OF BAGUIO.pdf

The Anatomy of a CRM Initiative Virgil Troy: PhD Thesis. Page II. ABSTRACT. Much has been written in the field of Customer Relationship Management (CRM). ...

http://muir.massey.ac.nz/bitstream/10179/820/2/01front.pdf

Customer Relationship Management (CRM) is a process that can .... number and quality of M.Sc. and Ph.D. theses, iii) scientific and intellectual produc- ...

http://www.springerlink.com/index/73443M7242J76107.pdf

Ubiquitous Customer Relationship Management (uCRM) .... Schilit, W.N.: System architecture for context-aware mobile computing, PhD thesis, Co- ...

http://www.springerlink.com/index/q5550373251w5635.pdf

by A Meier - Cited by 15

http://vldb.idi.ntnu.no/program/paper/tue/p1089-meier.pdf

Baaken, T., Bobiatynski, E. (2002) "Customer Relationship Management ... Difference; a Dyadic Study, PhD thesis, The University of Adelaide, Australia. ...

http://www.jisc.ac.uk/media/documents/themes/bce/bceevent0607baaken.pdf

PhD thesis records. Wixey, Sarah. Trans-European transport networks : a catalyst for European integration? .... 670 00/3 ğa CUSTOMER RELATIONSHIP MANAGEMENT ...

http://portal-live.solent.ac.uk/library/library_staff/cataloguing _catacombs/cataloguing_procedures/resources/cat_zprocpostgraduate_dissertations_cata.pdf

by KWA CHAN - Related articles

http://sunzi.lib.hku.hk/hkuto/view/B39794039/ft.pdf

Full Power of Customer Relationship Management: The. Total Customer Intelligence and Holistic ... He has submitted his PhD thesis for examination with ...

http://pd.sim.edu.sg/sim/pro/data/data_brochure/5steps2successfulCRM09.pdf

Customer Relationship Management (CRM) is a business philosophy that allows ...... with supply chains', PhD Thesis, University of Liverpool, UK. ...

http://inderscience.metapress.com/index/7018378PL3176G0N.pdf

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http://km.brint.com/NewLogicOfCRM.pdf

(Thesis: “Knowledge management: integration with customer relationship ... DAAD research grant to conduct empirical study in frames of PhD thesis ...

http://www.gsom.pu.ru/files/en/upload/professors/cv_maria_smirnova.pdf

Theses. The author of the PhD-Dissertation was in a long period of time as ..... Under the generic term of Customer Relationship Management (CRM), relevant ...

http://www.gphd.ktk.pte.hu/files/tiny_mce/File/Vedes/Josef_Michael_Zellner_tezisfuzet.pdf

Ph.D. in Industrial Administration (Marketing), 2003 ... Quantitative Customer Relationship Management, Internet Marketing, analytical and ...

http://kelley.iu.edu/Faculty/Marketing/shili/CV-Shibo-Li-7-2008.pdf

“Choice Models and Customer Relationship Management,” Wagner Kamakura et al, 2005, .... Srinivas Prakhya (1998) (Member, PhD Thesis Committee) (CMU) (Indian ...

http://www.tepper.cmu.edu/facultyAdmin/upload/vita_9172423184359_cmuvitae09-09-05go.pdf

by AP Vrechopoulos - Related articles

http://www.aueb.gr/pages_en/cv/en/1235.pdf

Kenyon J., and Vakola M., (2003): 'Customer Relationship Management: A Viable .... Assessment of a PhD thesis/external examiner ...

http://www.aueb.gr/pages_en/cv/en/1250.pdf

by R Buehrer - Cited by 5

http://is2.lse.ac.uk/asp/aspecis/20020132.pdf

customer insights, customer relationship management, and digital marketing. Besides his. Ph.D. thesis about success factors and economic relevance of brand ...

http://www.ashgatepublishing.com/pdf/SamplePages/Memorable_Customer_Experiences_Editors.pdf

by L Ryals - 2003 - Cited by 35

http://dspace.lib.cranfield.ac.uk/bitstream/1826/3163/1/Making customers pay-measuring and managing customer risk and returns-2003.pdf

Differences in Customer Relationship Management and the Elusive Notion of .... DSEF grant in support of Ph.D. dissertation: “Salesperson Navigational ...

http://www.cob.fsu.edu/mar/vita/cplouffe.pdf

Work Station: Thesis area “Impact of Cultural Value Orientation on Customer ... o The University of New South Wales Sydney 2052, Australia PhD. in Marketing ... “Customer Relationship Management” Master of Innovation in Management, ...

http://inside.cm.mahidol.ac.th/im/images/index/faculty/cv/KreingsinCV.pdf

Science of Customer Relationship Management. John Wiley & Sons, ... D. Cavicchio, “Adaptive Search Using Simulated Evolution,” PhD ...

http://ieeexplore.ieee.org/iel5/69/4444333/04378374.pdf?tp=&arnumber=4378374&isnumber=4444333

on the management of the customer relationship as well. 3 Management of Customer Relationship in ..... bindung am Beispiel eines Buchclubs: PhD-Thesis, Uni- ...

http://ieeexplore.ieee.org/iel5/6709/20043/00926866.pdf

Romulo Sanchez, Ph.D. Professor of Marketing. Business Division ..... Friedman's Thesis and (3) Implicit psychology in choice theory itself. .... and level of quintessence with the customer relationship management services of the ...

http://129.3.20.41/eps/mic/papers/0407/0407001.pdf

by J Smit - Related articles

http://www.crmexcellence.nl/crmstatus/CRMS 2008 Report FIN.pdf

by CY Lin - 2007 - Related articles

http://researcharchive.lincoln.ac.nz/dspace/bitstream/10182/332/1/lin_mcm.pdf

by M du Plessis - 2004 - Cited by 52

http://140.118.1.131/teaching/2006 KM/Knowledge management in eBusiness and CRM.pdf

and Technology Use in Customer Relationship Management." $14500. ... Member, Research and Ph.D. Program sub-committee of the Moore School Strategic Planning ... Honors thesis reader for Trista Thielket, Spring 2007. ...

http://mooreschool.sc.edu/UserFiles/Faculty/117/Resume Satish Jayachandran2.pdf

customer relationship management type of organizational change. ..... nutshell why I started working on my Ph.D. research for one day a week, next to my ...

http://dissertations.ub.rug.nl/FILES/faculties/feb/2009/j.t.bouma/00titlecon.pdf

by NR Ab Hamid - 2006“I, Noor Raihan Ab Hamid, declare that the PhD thesis entitled 'An assessment of the .... 2.7.3 Electronic customer relationship management …… E- CRM) ...

http://eprints.vu.edu.au/524/1/01front.pdf

by BE LYTTLE - Related articles

http://etd.ohiolink.edu/etd/send-pdf.cgi/Lyttle Brooke Ellen.pdf?csu1210797828

Customer Relationship Management. • Product development and continous improvement ... Supervision of two completed PhD theses and three completed MA theses ...

http://www.trsch.at/personal/work/CV TRS english.pdf

MASc Management Sciences. PhD Candidate Management Sciences ... Advisor: Dr. Kenneth N. McKay, Thesis: Managing Risk in Software Projects: Prioritizing .... Implemented Clarify CRM (Customer Relationship Management software) in multiple ...

http://www.mansci.uwaterloo.ca/mssa/upload/jljewer.pdf

customer relationship management (CRM) of the focal organization?" ...... Customer relationship management: Finding value drivers. Industrial Marketing ...

http://www.impgroup.org/uploads/papers/6737.pdf

by DIA Schatten - Related articles

http://cocoon.ifs.tuwien.ac.at/pub/thesis/phd-thesis.pdf

by CS Lua - Related articles

http://www.infotech.monash.edu.au/research/centres/cdsesr/papers-pdf/t099.pdf

the College of Computing Sciences, Ph.D., New Jersey Institute of Technology. .... Engineering, Management Information Systems, Customer Relationship ...

http://www.cs.njit.edu/~mscs/ms/thesis01f.pdf

by M Grieger - Cited by 2

http://martingrieger.com/blog/wp-content/uploads/2007/02/scm.pdf

CRM (Customer Relationship Management) builds on the Relationship Marketing idea ..... PhD thesis, Cranfield School of Management, Cranfield. ...

http://www.informaworld.com/index/713705288.pdf

by V VLČKOVÁ - Related articles

http://www.leidykla.eu/fileadmin/Vadyba/15/83-89.pdf

6.2 PhD Theses. 7. Publications. 7.1 Papers published in the refereed ... Customer Relationship Management (CRM ) System, Insurance Management System, ...

http://muh.maltepe.edu.tr/files/Ozgecmis (YOK Formati)-ing.pdf

by I EXPERIENCE - 1976Ph. D. 1972. Northwestern University, Evanston, Illinois. ... in Corporate Banking," in Research in Marketing--Customer Relationship Management: Theory and ...

http://pages.stern.nyu.edu/~jczepiel/vita.PDF

by A Lindgreen - Related articles

http://www.uclouvain.be/cps/ucl/doc/iag/documents/WP_13_Lindgreen.pdf

objective: Customer Relationship Management and Technical Support leading wider .... P.J. Bouwman, public defence Ph-D thesis, University Twente, Enschede, ...

http://home.deds.nl/~bouwman/CV dr.ir.Peter J.Bouwman 2009.pdf

Developed concept maps to condense the main ideas from a 230 page thesis to ten ... Perastic (2004) – Design of a Customer Relationship Management System ...

http://www.robertabramsconsulting.com/docs/RobertAbramsResume061209h.pdf

by C Alferoff - 2008 - Cited by 3

http://le-marketing-pour-tous.6mablog.com/public/Customer_relationship_management_in_call_centers.pdf