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by AM Lally - 2006 - Cited by 2

http://repository.wit.ie/309/2/IAM_PAPER_-_Tourism_Experience_design.pdf

2 Defining the service concept. Paul Gemmel, Bart Van Looy, Gino Van Ossel. Introduction. Obfecûves. Why do we need a service concept? ...

http://sutlib2.sut.ac.th/sut_contents/H93990.pdf

Gemmel, P., Van Looy, B., Van Ossel, G. (2003). Defining the Service Concept. In Van Looy, B., Gemmel, P. & Van Dierdonck, R. (eds.) Services Management, ...

http://einsurance.ebrc.info/news/ORP2006_Kivisto-Rahnasto_et_al_0452.pdf

Looy et al. note that the indispensability of the service concept as an essential part ofany product. Moreover, they note that such a concept must ...

http://ieeexplore.ieee.org/iel5/4349300/4349301/04349615.pdf?arnumber=4349615

from service concept generation to service business plan description. ... Van Looy, Van. Dierdonck, and Gemmel [1] explained two reasons why companies ...

http://ieeexplore.ieee.org/iel5/4349300/4349301/04349613.pdf?arnumber=4349613

by B Fynes - Cited by 2

http://www.almaden.ibm.com/asr/summit/papers/dublinfynes.pdf

ducing services along with their core products. Van Looy, Van Dierdonck, and ... case analysis for use in designing and evaluating service concepts and ...

http://www.springerlink.com/index/L764655201K21853.pdf

and the length of service in an organization are positively related to each ...... and thus makes this concept hold (Van Looy, Martens & Debackere, 2005). ...

http://www.springerlink.com/index/q80760867l3w4v17.pdf

service concept – what is offered, to whom and how it is facilitated. ... Van Looy, B., P. Gemmel and R. Van Dierdonck. Services Management: An Integrated ...

http://www.u21global.edu.sg/portal/corporate/docs/PDAFS/760_v4.pdf

by JPJ de Jong - Cited by 54

http://www.ondernemerschap.nl/pdf-ez/N200307.pdf

by JPJ de Jong - Cited by 48

http://www.ondernemerschap.nl/pdf-ez/B200205.pdf

by A Ahonen - Cited by 1

http://www.ebrc.info/kuvat/171-185_04.pdf

by G Linthout–MÖBIUS - 1985 - Related articles

http://www.mobius.eu/webdav/site/mobiussite/shared/articles/0706_HappyCustomersDoGrowOnTrees.pdf_1.0.pdf

Van Looy et al. (2003) consider the value chain as a 'value .... The 'service concept' component is integrated with both the operations concept ...

http://inderscience.metapress.com/index/7URVACLWY1TP9WR1.pdf

competitors copying the service concept and technology, i.e., ..... Andries, P., Debackere, K. and van Looy, B. (2006) 'Effective business model adaptation ...

http://inderscience.metapress.com/index/Y288660V47632840.pdf

by J van de Looy - 2006 - Cited by 13

http://www.idsa.in/system/files/strategicanalysis_Jlooy_0906.pdf

Their service concept took advantage of excess network capacity ...... In: B. V. Looy, R. Van Dierdonck and P. Gemmel (eds), Services Management: An ...

http://papers.ssrn.com/sol3/Delivery.cfm/bjom_398.pdf?abstractid=513369&mirid=1

transferring the brand concept in use to another service. ... Desmet, Steven, Van Looy, Bart and Van Dierdonck, Roland (2003), “The Nature of. Services”. ...

http://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1441953_code588760.pdf?abstractid=1441953

by R Weeks - 2009 - Related articles

https://www.up.ac.za/dspace/bitstream/2263/10705/1/Weeks_Services(2009).pdf

“A new or considerably changed service concept, client interaction channel, ..... environment, in van Dierdonck R, Van Looy B and Gemmel P (Eds) Service ...

http://www98.griffith.edu.au/dspace/bitstream/10072/22926/1/54048_1.pdf

by J Hamilton - 2005 - Cited by 2

http://www.mgsm.edu.au/wps/wcm/connect/d6c735804647b17baa4bae132b5d839c/MGSM_WP_2005-20_Selen.pdf?MOD=AJPERES&CACHEID=d6c735804647b17baa4bae132b5d839c

by W Zhang - 2007 - Related articles

http://eprints.utm.my/6231/1/ZhangWeiMFKSG2007TTT.pdf

by M Sapri - 2005 - Related articles

http://eprints.utm.my/1139/1/Maimunah.pdf

Van Looy, B., Gemmel, P., & Van Dierdonck. 2003. Services marketing: An integrated .... Workshop 2 – Tuesday 11 December: Developing the Service Concepts ...

http://www.utas.edu.au/mgmt/Documents/y08s03/BMA791_Unit_Outline.pdf

by GG Attributes - Related articles

http://www.utas.edu.au/mgmt/Documents/y05s01/BMA353_Unit_Outline.pdf

Van Looy, B., et al. (1998), “Dealing with productivity and quality ... transferability of a successful service concept across international boundaries. ...

http://www2.bc.edu/~heimgr/md854f04/MD854_Syllabus_Fall2004.pdf

The services profit concept outlined by Grönroos (2000) and the integrated approach suggested by van Looy et al. (1998) acknowledge the role of coproduction ...

http://www.buseco.monash.edu.au/mgt/research/working-papers/2004/wp34-04.pdf

Looy et al (2003:124) defines service quality as a form of attitude representing a ..... access to information about the (a) service concept(b)the service ...

http://www.eki.mdh.se/uppsatser/seminarie/foretagsekonomi/VT2008-FEK-C-1924.pdf

- Related articles

http://www.nistep.go.jp/achiev/ftx/eng/stfc/stt019e/qr19pdf/STTqr1903.pdf

by M de Reuver - 2009 - Related articles

http://www.scielo.cl/pdf/jtaer/v4n1/art02.pdf

complaints (Berry & Parasuraman, 1992; Van Looy et al., 1998; Zeithaml, ...... Service quality: Concepts and models. International Journal of Quality & ...

http://www.informaworld.com/index/906407166.pdf

geneity and intangibility of services (Van Looy, Desmet, Krols and ... ment concept is more attuned to existing professional service encounter ...

http://www.informaworld.com/index/903610411.pdf

quate understanding of the concept of service delivery innovation and its role in competition. ..... scales of Faems, Looy, and Debackere (2005) to obtain ...

http://jsr.sagepub.com/cgi/rapidpdf/1094670509338619v1.pdf

service concepts are not readily applicable to Internet ser- vices. Brown (2000) argued that ...... Looy, and Van Dierdonck (1998) cited the presence and ...

http://jsr.sagepub.com/cgi/reprint/7/1/20.pdf

by CH Lovelock - 2004 - Cited by 210

http://www.fba.nus.edu.sg/Departments/Marketing/papers for seminars/Gummesson-2004-02.PDF

Trustum B. L. (1999) “ Marketing: Concept and Function” European Journal of Marketing Vol. 23 No 3. Van Looy B., Gemmel P. e Van Dierdonck R (2003) “Service ...

http://www.tesionline.com/__PDF/13267/13267b.pdf

by M Sapri - Related articles

http://www.arcom.ac.uk/publications/procs/ar2005-0431-0440_Sapri_and_Pitt.pdf

by SS GAUR - Related articles

http://www.wi.uni-muenster.de/aw/download/hybride-systeme/Hybrid 26.pdf

by M de Reuver - Cited by 3

http://ecom.fov.uni-mb.si/proceedings.nsf/0/86e32f553f46b507c12572ee0076b048/$FILE/32_deReuver.pdf

by K Nakamura - 2008 - Cited by 3

https://dspace.jaist.ac.jp/dspace/bitstream/10119/4980/1/PICMET2008-2.pdf

by S Clatworthy - Related articles

http://www.aho.no/PageFiles/6819/New/Clatworthy Target experience final.pdf

(Looy, Dierdonck and Gemmel, 1998). Therefore, the performance measurement system must be integrated with the definition of the service concept as the ...

http://gupea.ub.gu.se/dspace/bitstream/2077/2459/1/Bengtsson_1999_1.PDF

File Format: PDF/Adobe Acrobatby S T Stratton - 2000customer, the service concept has been and still is difficult for most ..... nature of services using nine different methods (Van Looy, 12): ...

http://gupea.ub.gu.se/dspace/bitstream/2077/2448/1/Magnusson_2000_37.pdf

by J McDonnell - Related articles

http://userwww.sfsu.edu/~ibec/papers/35.pdf

According to Looy et al, (2003) the following categories of service can be ... The objective of this research is to show the development of BSC concept and ...

http://www.brunel.ac.uk/329/BBS documents/PHD Doctoral Symposium 09/SouadMoufty0628334.pdf

by F Tsung - Cited by 5

http://qlab.ieem.ust.hk/qlab/download/papers/58.pdf

by JA Campos-Soria - Cited by 11

http://classshares.student.usp.ac.fj/TS208/2006 Material/TS208 Resources/SERVICE QUALITY AND COMPETITIVENESS IN THE HOSPITALITY SECTOR.pdf

by W Meeus - 2006 - Cited by 16

http://ccnyeportfolios.pbworks.com/f/Open+source_Meeus.pdf

8 Mar 2007 ... Mr. Toon van de Looy. Postbus 2160. 5500 BD Veldhoven. The Netherlands ..... innovative new service or product concept to be tested . ...

http://ec.europa.eu/regional_policy/cooperation/interregional/ecochange/doc/proj_samples.pdf

- Related articles

http://etd.ohiolink.edu/send-pdf.cgi/Stodnick Todd Michael.pdf?osu1106686551