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Research Group at Karlstad University. Her research interests deal with perceived service quality and customer satisfaction in public transport services.

http://www.nctr.usf.edu/jpt/pdf/JPT 10-3 Eriksson.pdf

by M Friman - 2009 - Related articles

http://www.nctr.usf.edu/jpt/pdf/JPT12-4Friman.pdf

transportation service and improve quality. ❖ Assist communities in identifying and overcoming barriers to coordinated transportation services. ...

http://www.nga.org/cda/files/011503IMPROVINGTRANS.PDF

In this paper the importance of service quality attributes for public transport ... Quality Index (SQI) for measuring the effectiveness of supplied services is ... Keywords: public transport; service quality attributes importance value; ...

http://www.istiee.org/te/papers/N34/abstract mazzulla eboli 42-53.pdf

by V Gatta - Related articles

http://www.istiee.org/te/papers/N36/abstract 05 marcucci.pdf

chaos and continuous deterioration of public transport services .... attractiveness of PT – to improve the PT service quality. TARGET GROUP ...

http://www.transpower-rp6.org/uploads/media/Bitola_Public_Transport_In_Skopje_01.pdf

Quality of service for local public transport management. 249. Table 1. Measures of operational performance for bus services. Fielding et al. ...

http://www.informaworld.com/index/773219555.pdf

Prioni, P. & Hensher, D. A. (2000) Measuring service quality in scheduled bus services, Journal of. Public Transportation, 3(2), pp. 51Á74. ...

http://www.informaworld.com/index/902485297.pdf

by J Pucher - 2004 - Cited by 12

http://131.247.19.1/jpt/pdf/JPT 7-4 Pucher.pdf

transport services: The integration of. Call-a-bus Services with existing public transport services is crucial to provide a high service quality for the ...

http://niches-transport.euregio.net/fileadmin/archive/Deliverables/D4.3b_5.8_b_PolicyNotes/14279_pn5_call_a_bus_ok_low.pdf

[Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement.] ...

http://www.jotu.fi/web/content/files/JOTUarticle5.pdf

improving local public sector service quality a high priority. ..... sector services, for example satisfaction with public transport, rubbish service, etc. ...

http://www.springerlink.com/index/gu1t85080314561w.pdf

to the quality of public transport services, through fares and methods of .... quate for transport demand, where service quality plays an important role. ...

http://www.springerlink.com/index/JRRL78U92M0L082L.pdf

collect evaluation information from the public for the quality of public transport services. Establish an index system for service quality evaluation, and ...

http://www.fut.se/download/18.1166db0f120540fe049800011015/Feng+-+Policies+of+urban+public+transport.pdf

sulting services for providers of public passenger transportation (PPT) in all ... the Performance. Model of the service performance quality by A. Parasuraman.

http://www.ipk.fraunhofer.de/en/divisions/um/be_methods/quality_management/flyer_03.pdf

by NHM Daud - Related articles

http://stariuz.com/alfa/files/fc1219621091ad3d.pdf

The Programme is based on the European standard EN 13816 “Transportation Logistic and Services - Public Passenger Transport - Service Quality Definition, ...

http://www.sputnicproject.eu/docs/Increasing_the_Quality_of_Public_Transport_in_Prague.pdf

by GM Sydney - 2006concessions, higher levels of service quality, and a larger number of services. .... any fare increase for public transport services must ...

http://www.ncoss.org.au/bookshelf/transport/submissions/who-uses-public-transport-july06.pdf

by P Dana - Related articles

http://repository.gunadarma.ac.id:8000/H-54_1869.pdf

and services in the following areas: public transport and parking, water and sanitation, ... high-quality service bus line serving seven towns from ...

http://www.bapts.eu/library/Partner Sheet_Lille.pdf

with the car in service quality and convenience, there really is no ... high quality public transport services to places of low population density. ...

http://www.abp.unimelb.edu.au/gamut/pdf/transport-needs-strong.pdf

Improve people's access to services,. Stimulate public transport with ... to the Service Quality Index developed by the Institute of Transport Studies at ...

http://www.ipart.nsw.gov.au/files/Shoalhaven Public Transport Working Party - S5080.pdf

quality of public transport services by setting quality requirements. ... the obligations inherent in the concept of a public service in transport by rail, ...

http://www.eltis.org/docs/Good_practice_guide_final.pdf

The ownership structures of public transport services in South East Queensland ...... Other "service quality factors" are also relevant in considering the ...

http://www.transport.qld.gov.au/resources/file/eb9f3f038e57d09/Pdf_rpf_cso_framework_for_public_transport_in_seq.pdf

While the Guide examines the influence of fares, quality of service and income and car ... operating public transport services. It is therefore written in a ...

http://www.demandforpublictransport.co.uk/593summary.pdf

application, Savvis' Application Transport Service (ATS) — Public IP can ... can focus on their core business while Savvis ensures the quality of ...

http://www.savvis.net/en-US/Info_Center/Documents/NET-US-SavvisApplicationTransportServicesPublicIP.pdf

New techniques may include new service models, and better integration of ... quality; sustainability; intermodality of public transport services; ...

http://www.internationaltransportforum.org/2010/pdf/UITPcallApplicants.pdf

by U NION - 2006 - Related articles

http://www.isf.uts.edu.au/publications/riedyetal200610pointplan.pdf

by S Barrett - Related articles

http://www.thredbo.itls.usyd.edu.au/downloads/thredbo10_papers/thredbo10-themeC-Barrett-McCormick.pdf

population wellbeing, increased demand for TP service quality and changed ... and reliability of the public transport service, combined with existing good ... New residential areas often lag behind in establishing PT services so private ...

http://www.thepep.org/en/workplan/urban/documents/RECdiscussionpaperCor.pdf

Increase the quality and frequency of public transport services; ... Incentives for good quality service were set by awarding 25% of the income generated ...

http://www.procuraplus.org/fileadmin/template/projects/procuraplus/files/CD-ROM/Case_Studies/Transport_G_teborg_sweden_01.pdf

detail how passenger transport services to and from the airport will be managed. ... Terminal access and public amenities – Should the quality of service ...

http://www.infrastructure.gov.au/aviation/airport/files/SUB_QSM_FINAL_020709.pdf

the public authority decides on a level of public transport service or ... of the Central Asian republics at present, or the private bus services in .... On fare controls, avoiding an unintended decline in service quality requires a ...

http://info.worldbank.org/etools/docs/library/115504/toronto99/assets/t-gwilliam-mod09.pdf

same time, both the service on offer and the quality need to be convincing, and the public purse must be ready to make good the public-transport deficit. ...

http://www.zvv.ch/export/sites/default/common-images/content-image-gallery/unternehmen-pdfs/Broschuere_Portrait_E.pdf

none) are provided, with the exception of the municipal bus services. ... This vision and objectives imply a public transport service that extends ... customer-focused service quality. There are significant opportunities to implement ...

http://www.tshwane.gov.za/documents/sptp/Chapter7PublicTransportOperationalStrategy.pdf

on which the quality of a public transport service and customer satisfaction ..... Tourism and recreational bus services in the UK: a benchmark study of key ...

http://www.aetransport.org/lc_files/files/Transport and Tourism.pdf

policies or service pledge to achieve better air quality in bus facilities; ... Pollution in Semi-Confined Public Transport Interchanges' prepared by .... Architectural Services Department or the relevant ASHRAE standards. ...

http://www.epd.gov.hk/epd/english/resources_pub/publications/files/pn03_1.pdf

public transportation services. Reporting and Evaluation: a method to permit ... efforts, enhance service quality, provide better staff ...

http://www.incog.org/transportation/coordinatedplan/FinalCPTHSTP/1-CPTHSTP.pdf

Practice shows that the quality of public transport services varies substantially. Van ... network structure affects transport service reliability. ...

http://www.htm.nl/Documenten/Paper_Tahmasseby.pdf

The regulatory framework determines the way in which transport services are ..... systems involved in the quality of urban public transport service. ...

http://www.eu-portal.net/material/materials/summary_kt1b.pdf

by D Susnienė - 2008 - Cited by 4

http://www.transport.vgtu.lt/upload/tif_zur/2008-3-susniene_jurkauskas.pdf

by L Haglund - Cited by 3

http://www.lth.se/fileadmin/tft/dok/KFBkonf/2larshaglund.PDF

by M Mokonyama - 2008 - Related articles

http://researchspace.csir.co.za/dspace/bitstream/10204/2261/1/Mokonyama_2008.pdf

high efficiency and high quality of service. II. URBAN PUBLIC TRANSPORT PROBLEMS IN ... systematically monitor the supply of public transport services, ...

http://www.waset.org/journals/waset/v28/v28-8.pdf

insatiable demand for services. In Zimbabwe, the public transport system is struggling to ... (ZUPCO) services. This mainly had to do with service quality. ...

http://www.up.ac.za/dspace/bitstream/2263/6007/1/075.pdf

by C Rivasplata - Cited by 1

http://www.codatu.org/francais/publications/actes/conferences/codatu11/Papers/rivasplata.pdf

public transport services of the highest possible quality in a way that will .... Since transport service quality, as perceived by passengers, ...

http://www.uitp.org/mos/focus/Quality-en.pdf

commensurate with infrastructural and public transport service requirements, it is also clear .... quality and competitiveness of public transport services. ...

http://www.forfas.ie/media/ncc000301b_transport_infrastructure.pdf

transport service quality in Australian cities is a result of the strategic ... in high quality public transport services in Australian cities has not ...

http://www.qcoss.org.au/upload/6576__QCOSS Policy Position_Nov 2009_Access to Transport.pdf

of public transportation services. Interns may participate in duties such as customer database maintenance, collecting service quality surveys, ...

http://www.ncdot.gov/nctransit/download/Intern/SponsorsIntern.pdf